Punjab government has launched a complaint cell set up at Chief Minister Usman Buzdar’s office for registering citizens’ complaints regarding school education, health, Deputy Commissioner’s Office and police.
The move is aimed at addressing people’s complaints against government functonairies.
The CM Complaint Cell was formally launched at Chief Minister House during a ceremony. Chief Minister Usman Buzdar was the chief guest at the occasion.
Chief Secretary Punjab told the ceremony that over one lakh citizens have registered with the Cell’s portal. Over 17 thousand complaints have so far been addressed through the portal.
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The initiate will improve services’ delivery and performance of the government, besides providing relief to the people, the chief secretary said.
Addressing the ceremony, Usman Buzdar said that the move is aimed at resolving the problems and issues of the masses.
The jurisdiction of the cell will be extended to all provincial departments, the chief minister announced. The problems and issues of masses would be addressed at Tehsil and district level.
He pledged to ensure transparency and accountability in governance to provide relief to the masses. Buzdar said that the provincial government was preparing a bill to bring much-needed reforms in the police system. The Bill will be introduced in the Assembly soon.
On the occasion, the Chief Minister also called on the portal of the Cell to register a complaint.
It was already there. They just renamed it.