Pakistani cricketer, Mohammad Hafeez, is not happy with the customer service of Emirates Airlines following a recent bad experience. The allrounder has publicly criticized Emirates for their money minting tactics.
The former test cricketer has recently undergone an operation for his fractured thumb, an injury he picked during the Pakistan Super League (PSL) 2019. He was ruled out of the remainder of PSL matches as the doctors advised a rest of 4-6 weeks.
The Professor went to London for the operation, however, he was stuck due to the closure of Pakistani airspace for commercial flights during the last few days. Hafeez took to Twitter to lash out at the UAE-based airline, saying:
Extreme level of GREEDINESS by Emirates by asking for more money to issue tickets from London to Lahore even though I was booked & cancelled by them on 1st March,Was stuck here in London due to operation issue,Amazed by their behaviour as Seats r available
Extreme level of GREEDINESS by @emirates by asking for more money to issue tickets from London to Lahore even though I was booked & cancelled by them on 1st March,Was stuck here in London due to operation issue,Amazed by their behaviour as Seats r available #BADCUSTOMERSERVICE
— Mohammad Hafeez (@MHafeez22) March 3, 2019
Hafeez said that despite prior booking, which was later canceled, Emirates asked for more money for the ticket for a Lahore bound flight from London. He did not like the fact that despite the availability of seats, the airline had asked for more money as the cancelation of his booking was not his fault.
Emirates customer services’ Twitter handle was quick to respond to the player’s annoyance with their services, asking Hafeez to share the booking details.
Hi Mohammad, sorry to hear you feel that way. Please share your booking reference and email address using the link here. We'll look into your details and get back to you about your flights. https://t.co/67ooSY3Pnf
— Emirates Support (@EmiratesSupport) March 3, 2019
Hafeez is yet to respond to the tweet, however, the quick reply to a celebrity irked a few ordinary customers.
Treat him well, he is Sports celebrity, but make it norm for all your customers, not just because his voice is louder than ordinary customers.
— Abdul Nasir (@nasircpo) March 3, 2019
Others jumped in to compare the airline with others.
And here’s what Qatar Airways did.
We're always here for you, Bilal.
— QatarAirways Support (@qrsupport) March 3, 2019
And patriots were there too.
Why not travel with @Official_PIA ? Would help our own airline. Yes, correct you will not have entertainment as by Emirates but one can live without for few hours?
— Nadeem Khan (@mnakhan20) March 3, 2019
Some more bad experience.
Had the same but worse experience with @TurkishAirlines recently
— N A B E E L (@drnabeel007) March 3, 2019
What are your views about the matter? Let us know in the comments section.