Internet services went down across the country on Tuesday, causing damages worth millions of rupees to the national exchequer. While the people complained about slow to no internet connectivity throughout the day, national entities like Pakistan International Airlines (PIA) also faced problems.
Due to connectivity hiccups, PIA’s check-in system remained down across the country, pushing the airline back to manual mode to run operations. This caused flight delays at various airports.
The national flag carrier had to come clean and issue and issue a public apology.
In a tweet, the airline said:
PTCL network is down due to damage to their underground cables, causing an outage of PIA Check-In systems across the country. We’re moving to backup systems and manual processes. We regret the inconvenience caused to our passengers due to the resulting delays.
PTCL network is down due to damage to their underground cables causing outage of PIA Check-In systems across the country. We're moving to backup systems & manual processes. We regret the inconvenience caused to our passengers due to the resulting delays. #PIACares @pid_gov #PIA
— PIA (@Official_PIA) October 29, 2019
On the flip side, Pakistan Telecommunication Company Limited (PTCL) also issued a clarification for slow connectivity, citing a submarine cable fault.
We regret to inform you that due to international submarine cable fault, internet services are impacted across Pakistan. Our technical teams are working on fully restoring internet services. We apologize for any inconvenience caused and thank you for your patience.
Internet services recovered early on Wednesday and everything is now back to normal.
Why the heck PIA check-in System depends on Internet?
Does it depend on remote site?
What a pathetic system implementation.
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