PTA to Hold a Quality of Service Survey for Telcos

The Pakistan Telecommunication Authority (PTA) is planning to conduct a survey on the Quality of Service (QoS) during the first quarter of 2021, as per a press release issued by the authority on Wednesday.

The survey will be conducted using an automated tool, with the objective to push the Cellular Mobile Operators (CMOs) to provide quality voice and data services in accordance with the license standards.

This survey is the first of a series of surveys to be conducted throughout the year to measure the qualities of the voice and data service of the CMOs.


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The survey will be carried out independently using the newly-procured automated QoS monitoring and benchmarking tool called the ‘SmartBenchmarker’ to measure the parameters for voice, SMS, and data services.

The surveys will cover more than 30 areas including cities, towns, highways/motorways, and roads across Pakistan, including Azad Jammu and Kashmir (AJ & K) and Gilgit-Baltistan.

Considering the enhanced capabilities of the SmartBenchmarker, the survey will also measure the Key Performance Indicators (KPIs) and the license QoS parameters based on the new international standards developed for the benchmarking of mobile services.


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After the survey is completed, its results will be published for public access and information, and appropriate action will be taken where needed.

The press release also mentioned that these surveys will play an important role in improving the quality of the mobile services being provided to subscribers.

  • PTA needs to put its house in order first. u guys r still living in stone ages. Once PTA obligates Telcos to meet 256 kbps for 3G and 1 mbps for 4G…whats the fun to conduct QoS. Average global bench mark for 3G is above 2 Mbps and for 4G is above 10 Mbps… PTA wake up

  • PTA wale Islamabad se bahar jate hi nhi… Ziyada se ziyada Gilgit our Kashmir… Pakistan main Telecom ki buhat Buri halat hain. PTCL Landline Pakistan 2% area bhi cover Karta. Mobile network service low or cast high hain. PTA so Raha hn.

  • What a shame when you see signal bar full with 4g indicator but download speed varies from 70 kbps to max 300 kbps..telcos charging hefty amount in name of 4g but cannot provide even a download speed of edge network

  • Internet 4G or speed 2G b nahi dety ye zong or jazz ka hal hain or jazz ki to call b 15 dafa kat.ti hy tab bat mukamal hoti hy

  • Signal strength aur data rate alag alag cheezain hain, sawae iske k signal strength bohat kam ho aur data corrupt hone se datarate kam reh jae.
    Sab networks wale signal strength hi theek krte rehte hain aur data rate bs zong aur jazz ka hi kahin kahin good ata hae. baqi sab ne to spectrum hi nai purchase kia. data rate ki upper limit spectrum hae aur lower limit technology hae.
    Zong aur jazz technology improv karain. baqi ghr chale jain

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