The new normal also entails customers having to wait for delayed deliveries as the pandemic has limited the production capacity of automakers across the globe.
While automakers, and especially those in Pakistan, usually remain unbothered by such matters, there are some who go the extra mile to try to compensate for them. A rare example is Regal Motors as they recently offered compensation to a customer for the late delivery of the DFSK Glory 580 Pro.
The compensation is free year-long or 12,000 kilometers (whichever comes first) maintenance services that include three oil changes, three oil-filter changes, one air-filter change, and periodic maintenance at 1000 km, 5000 km, and 10,000 km with zero labor cost.
The DFSK Glory 580 Pro debuted in Pakistan in December 2020 as a competitor of the Proton X70, the MG HS, the Kia Sportage, and the Hyundai Tucson in Pakistan’s compact SUV segment.
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Regal Motor had launched the DFSK Glory 580 SUV in Pakistan in 2018, and it was initially sold as a completely built-up unit (CBU) in Pakistan. However, the first Glory 580 SUV was rolled off the assembly line in Pakistan in late 2020, and the Glory 580 Pro is reportedly also being sold as a CKD vehicle that is assembled locally.
The vehicle has a 1.5-liter turbocharged four-cylinder petrol engine that makes 150 hp at 2000 RPM and 220 Nm of torque at 4000 RPM, all of which is sent to the front wheels via a 6-speed CVT automatic gearbox.
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The SUV is also loaded with modern technical and safety features and is the only SUV in the segment besides the Honda BR-V that offers three-row seating for seven passengers.
For almost Rs. 4.55 million, it is one of the cheapest top-trim level SUVs that are available for sale in Pakistan’s compact SUV segment. With its features and the strong customer support system of Regal Motors, the DFSK Glory 580 Pro is likely to become one of the top contenders in the segment.
Wow,
First MG with revealing VIN numbers of accidented cars and now this. I guess we can finally get a bit better customer service from auto manufacturers. Because with the big three it always felt like they are doing us a favor by just being in Pakistan.
Basically glory price is not yet 4.5 million due to our mafia car dealers price increase in market up to 53 lakhs, that really disappointing for us, why company not taking any action against dealership over own money
This is a good initiative and the existing automobile manufacturers should learn something from these new entrants in the market. Secondly, all automobile companies must ensure timely delivery without any own to safeguard the interests of end user customers. In the end I would appeal to all customers to try to look to new market entrants thus creating pressure on so called Big 3 manufacturers to enhance safety and other features in their products.