Helpline calls can drag on forever and it’s infuriating when you don’t find a solution to your problems and your complaints are completely fruitless. Thankfully, PTCL has made it a little easier to address your technical issues with their services.
Automatic Troubleshooting
The telecom giant has automated its helpline complaint system so it can automatically detect problems with your connections. Once you call the helpline to register a complaint, it automatically runs a status check on your PTCL landline connection for billing issues, disconnections, no dial tone, etc.
If an issue is detected, it is addressed straight away, but if no problems are found, then the helpline asks whether the issue is about landline, broadband, or Smart TV. If you select broadband or Smart TV, it uses the line parameters to record the complaint and send out the complaint confirmation to the user. It also runs a similar status check to detect issues automatically.
This eliminates the need for talking to an operator, which is a plus since they are not always available and are not always able to fix your issue either. However, the downside is that it still takes forever to get things done since it makes you go through endless cycles of “elevator music”, long and slow greetings, and a series of button presses to get what you want.
Thankfully, the calling process is still the same as before. You only have to follow the instructions of the automated speech bot and the English and Urdu options are still there as well.
Let us know what you think about the new system in the comments, do you prefer the old one or is the new one better?
Any update regarding new ptcl connection in my home address is 59 B BLOCK B TARIQ LANE KDC HOUSING SCHEME JHELUM ID Card #, 37301-8756870-7 . Regard’s
In peshawar Hayatabad phase 1, the speed is worst, its dead slow, even opening a goolgle takes much time, if the issue is not resolved i will switch to oters ISPS in towen
It has been online for more than a year and it is very convenient as compared to calling them.
Sir my Gmail I’d is hacked so I want to add another Gmail
Well its A good thing but… What about the Customer care raps… They had to look for a neew job in the economical crises in Pakistan…?
Great Initiative
Good! We need automations like this. Would definitely like to try this out.
Getting market values to achieve No 1 customer support service
Old Ptcl broadband conectio packages
Wohi ptcl wohi log Hai. Kuch nhi badla 2 week sy connection kharabi Ka masala bataya Hai.
Kai complain kiye, wohi haal
My phone since 2 week
I already comlplane with sms and online but no response
My ptcl number
02134578202
in old system the problem was solved and there was a follow up buy in new system there is no follow up and the peoblem is still there
Slow speed results in my areas in districts panjgur 0855