Internet speeds are about to improve for a lot of people in Pakistan thanks to a revision of broadband internet rules by the Pakistan Telecommunication Authority (PTA). The telecom regulator attended this year’s Consumer Conference and talked about internet speeds in Pakistan among other things.
According to PTA, the minimum broadband internet speed in Pakistan should be 4Mbps (up from 256 kbps) and you should get 80% of your advertised internet speeds. For instance, if you have a 10Mbps connection, you should get at least 8Mbps speed at all times. If it is anywhere below that, you can officially complain to PTA about it.
This should improve internet speeds in a lot of regions in the country, especially remote areas where download speeds are lackluster. So if your Internet Service Provider (ISP) calls itself a ‘broadband’ internet provider, you can now complain to PTA if they provide you with anything below 4Mbps.
This development will also help those that get less than 80% of their internet connection speeds. It is unclear if it only applies to download speeds, or both uploads and downloads. A lot of people with PTCL connections get less than their advertised speeds, so there may finally be a ray of hope for them.
How to Complain
You can register a complaint to PTA by heading over to their website and clicking on Consumer Complaints. Here you can fill out your online complaint form which will ask about your personal details and the type of complaint you want to lodge. You can also lodge a complaint by calling PTA’s consumer support center at 0800-55055. It is available 7 days a week from 9 am to 9 pm.
And after an interaction with the rudest most illiterate staff at PTA you’ll gladly go back to abusing PTCL Customer Service Staff members.
I have very good experience with PTA complain center
U r lucky
Website cannot be connected at all.
What a joke. Tell this to PTCL
4mbps? The world is getting 1gbps connections and we as always are at the mercy of these people who decide that 4mbps should be the minimum speed. Even a 720p video would buffer at this speed.
PTA and all these trend setters are a joke. Big joke.
Bhai yaha 4 aa jaye tu acha hai 1 gbps kaha…4 poori kr len phly gbps m baad m chly jana
Bhai duniya mein koi b country aisa nai jahan 1gbps minimum ho. Apko shayad pta hi nai phr. 100connection pak mein b hain. Ap pay kr sakty ho itna?
Any reference ?
We are at the mercy of PTCL because no other provider is available in our area. PTCL provide the worst service at least in our area—D-18. They are using Stone Age technology. They use copper wire with disastrous results. May God help us.
Well, PTCL is leader is in Abbottabad. We have strom fiber connections here for past one year, with stable speed as advertised by them. Yeah there were 2 disruptions in the past week, but internet was back on in hrs.
You live in D-18 islamabad?
I believe there should have been separate benchmarks for Copper, GPON and wireless broadband.
PTA it self needs improvements I have complained above telenor service stoppages in a remote area where on telenor operates and forwarded complain first to telenor and then to PTA but no action taken by both still facing no service in area ,
Well, it should at least be 4MBps, instead of 4Mbps (which translates into 250KBps). But I doubt our current infrastructure bear that much speeds…
PTA didn’t take any action for sure. I complained about how jazzcash application falsely advertising and looting millions but to date there is now action taken to date, even they not responded the email. And i provided them the undeniable evidence. What can we expect from pta?
Rest the pta is nothing but burden on tax payers.
Plz arrange in pta for chak 1t shamali near 7t
Pul near budhla sant Multan
PTA not tack any action of complaints this is true, telenor internet service is very poor all over the country but pta not interested or not knoulge for this thanks,
You must be joking .. we the people of buner are still deprived of 4g internet and your a talking about broad band speed . PTA is a useless i many time requested them to plz take notice of it
I’m from UAE and here I’m receiving speeds of more thn 500 mbps … so where in world are we standing haan ? And the amount I am paying here is equivalent to around 20 mbps in Pakistan
I believe there should have been separate benchmarks for Copper, GPON and wireless broadband.
TOO COSTLY 30,000 ?