While Pakistan’s economic landscape continues to stagger, and the microfinance industry grapples with uncertainties. Employing strategic innovation and maintaining an unwavering commitment to a diverse customer base has become more crucial.
The industry’s forward-thinking approach to economic fluctuations is reflected in the diversification of its portfolio, expanding beyond microfinance to include Micro, Small, and Medium Enterprises (MSMEs), agriculture, deposit, and insurance products. This strategic pivot acts as a stabilizing force, effectively mitigating risks.
Amidst this challenging environment, Khushhali Microfinance Bank Limited (KMBL) has emerged as a key player in the microfinance sector with 206 strategically positioned branches across regions, including KPK, GB, and AJK and serving 523,268 monthly active customers within the microfinance sector. Their commitment to a well-defined and simplified banking model has ensured easy financial transactions and fostered a loyal customer base.
As the demand for accessible financial services grows, KMBL has seamlessly integrated a tech-driven approach into its operations to facilitate its borrowers. Currently, the bank retains a gross loan portfolio of 71 Billion, with lending amounts ranging from 50,000 to 3,000,000, providing access to a diverse segment of society.
Through the successful leveraging of innovative digital solutions, the bank has ensured widespread dissemination of financial services, reaching even the remotest and underserved corners. This embrace of digital channels and fintech solutions has not only streamlined operations but also underscored KMBL’s commitment to efficiency.
For Fiscal Year 2023 (FY 2023), KMBL reported an achievement of over PKR 01 Billion in recoveries from their charge-off portfolio, while surpassing its target to reach PKR 101 Billion in deposits.
Over the past few years, strategic partnerships have promoted digitization, indicating the bank’s efforts to customer convenience and improved accessibility. One of these collaborations was with HBL Konnect, a prominent player in branchless banking, which enabled KMBL customers to execute transactions conveniently across Pakistan. These partnerships have transformative strides, underscoring how microfinance banking needs to stay committed to seamlessly incorporating digital payment solutions into its infrastructure.
Additionally, KMBL’s implementation of advanced biometric technology has reduced footfall while enhancing security for its customers. This customer-centric ethos accentuates KMBL’s success within the microfinance industry and the trust it holds with its borrowers.
KMBL is becoming a driving force in promoting stability and dependability for its customers. This sets an example for the microfinance industry in Pakistan to focus on diversifying its portfolio, adopting technology solutions, and maintaining strategic partnerships. These efforts will not only help them expand opportunities but also ensure customer satisfaction.
These insights have been shared by Mr. Yasir Noor. He has been in the media industry for more than 5 years and specializes in finance and tech related content.
