The Punjab Safe Cities Authority (PSCA) has launched a new email-based complaint system to help citizens contest incorrect e-challans without needing to visit traffic offices.
Under the new system, anyone who believes they have received an e-challan by mistake can send an email to etclhr@psca.gop.pk. The email must include a photo of the e-challan, the vehicle’s registration number, and a brief explanation of the issue.
Once the complaint is received, the PSCA team will review the case. If the claim is found valid after verification, the e-challan will be cancelled.
The authority says this initiative is meant to improve public convenience and reduce unnecessary hassle. Citizens can also reach out via info@psca.gop.pk or call (+92)-42-9905-1605(08) for more information.
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