Telenor in Trouble – Easy Paisa Payments aren't Reaching LESCO

EasyPaisa, a brand for paying utility bills from Telenor, has turned out to be in trouble, as today LESCO’s has stated that they have no agreement, understanding with Tameer Bank or the Telenor regarding utility bill payments.

In a press release published in various newspapers in Lahore today, LESCO (Lahore Electricity Supply Company) was of a firm in belief that it has not authorized Tameer Microfinance Bank along with Telenor to collect electricity bills from its customers through Easy Paisa shops.

In another development, Telenor Easy Paisa website has removed LESCO, GEPCO and IESCO from the list of companies to accept utility bills at EP outlests.

Initially list was as following, marked as red are no more in the list

1. PTCL (Pakistan Telecommunication Company Limited)
2. SSGC (Sui Southern Gas Company)
3. SNGPL (Sui Northern Gas Pipelines Ltd)
4. KESC (Karachi Electric Supply Company)
5. IESCO (Islamabad Electric Supply Company)
6. GEPCO (Gujranwala Electric Power Company)
7. LESCO (Lahore Electric Supply Company)
8. HESCO (Hyderabad Electric Supply Company)

New list is available here: http://www.easypaisa.com.pk/products.php

After all this, a general user may wonder that what made Telenor do improper planning and running one of the largest media campaign of millions of rupees, without homework…!

We couldn’t get Telenor’s viewpoint as we are waiting for their viewpoint over the issue.

Let’s wait for Telenor’s official response to know the exact status of those who have already paid their bill. If they will get a refund, or Telenor will arrange the payments, we can’t anticipate anything as of now without any say from Telenor.

We expect that Telenor will learn the lesson, and will react in a better way, as the problem has been identified.

Update: November 06, 2009:

Tameer Bank and Telenor Pakistan has reassured all easypaisa customers who have already paid their IESCO and LESCO bills that their amounts have safely been deposited with the relevant utility companies.

Furthermore, Telenor’s helpline, 111-345-100 is available 24/7, to address any customer concerns related to easypaisa or previous transactions. Customers are requested to contact with their transaction ID.

Find more details here

Tech reporter with over 10 years of experience, founder of ProPakistani.PK