Telenor Clarifies about Easy Paisa Issues

Recently, media has reported that IESCO and LESCO have asked their customers to not deposit their bills at Tameer bank’s easypaisa retailers. IESCO and LESCO have taken the position that they do not have an agreement with Tameer bank for bill collection through this channel.

In a company statement issued by Telenor said that Tameer Bank has a contract with KASB authorizing it to collect bills and deposit them through KASB’s aggregator service. Tameer Bank entered into an electronic bill collection arrangement with KASB Bank under their “eUBS” service in 2007. This Service Level Agreement was enhanced in February 2009 to cater for its Branchless Banking approval, further said the statement. The channels covered under this arrangement include IVR, ATM, Call Center, POS and other Over the Counter (OTC) modes.

Telenor believes that all utility companies, which have electronic billing arrangements with KASB have been made available to member banks as well. Therefore, Tameer Bank rightly availed this electronic collection under its umbrella agreement with KASB.

As per contract, KASB is responsible for all negotiations and arrangements with utility companies, and Telenor/Tameer Bank is asking them to resolve this issue with IESCO and LESCO as soon as possible.

Tameer Bank and Telenor Pakistan have decided to temporarily suspend the service from IESCO at easypaisa merchants.  This service will be resumed as soon as the agreement issues between IESCO and Tameer Bank are resolved.

Tameer Bank and Telenor Pakistan has reassured all easypaisa customers who have already paid their IESCO and LESCO bills that their amounts have safely been deposited with the relevant utility companies.

Furthermore, Telenor’s helpline, 111-345-100 is available 24/7, to address any customer concerns related to easypaisa or previous transactions. Customers are requested to contact with their transaction ID.

Tech reporter with over 10 years of experience, founder of ProPakistani.PK


  • ahsan aaftab

    they should have clarified it earlier. i am not sure what took it so long. nonetheless, they at least said something.

  • Muhammad Ali

    they decide this earlier…. very complicated situation… telenor should talk to them..

  • SyedY

    I dont find anything useful here as a consumer. what should i do with the explanation of telenor dependent on tameer bank which is dependent on kasb bank which in turn is dependent on utility cos.
    I just want the bill to be paid and its not my headache how does telenor arrange (or fail to arrange) it.

  • Khalid

    because it shows how things work here. they had an agrement and someone in lesoc saw an opportunity to squeeze someone for a few bucks and made it difficult for the common man. its alway one step forward and two back. no only do the local distribution companies keep us in the dark they want us to be standing in long ques to pay for their over priuced electricity !!!!

  • Maverick

    Anybody knows which team implemented this project… I just have to compare whether this is same team I know or all the teams in telenor are such unprofessional craps…

  • hhhmmm…thnx 4 info…

  • Aliya Malik

    @ Maverick … The team is of one Arif Qayyum …as far as i have heard of him he is always putting responsibility on others of everything … it will be interesting to see if he takes responsibility of this himself (i am sure he wont)

    • Maverick

      So that means I have been absolutely right that all the teams have one crap to make the team look like a crap… @Aliya: You are absolutely right… As far as I know this guy is absolutely the same as you have described… I appreciate you to give appropriate words to my feelings…
      I comment about the team telenor because I believe that the profssionalism is the effect that trickles down…

  • Zee

    while telenor, banks and utility companies resolve their issues… consumer gets the burn… recently a letter in dawn highlightd the problem: a consumer of leco paid bill, which apparently didnt reach the company of the abovestatd issue and his electricity connection has been disabled and he is without electricity for days… so with easy paisa, which aims to make ur life simple and easy… it has creatd mess!