Telcos Seek Compensation for Damages Due to Service Suspensions

Mobile Services BlockedTelenor Pakistan has made another attempt and has written a letter to Ministry of Information Technology to get compensation against the revenue loss it had to incur due to forced cellular suspensions.

Sources who are aware of the development said that Telenor Pakistan, in its letter to Secretary IT, said that it makes special arrangements — involving higher costs — to cater massive increase in traffic on special religious and national occasions, such as Eid, Muharram, Ishq-e-Rasool day, Rabi-ul-Awal, Chelum etc.

Telenor said that such special arrangements are made to get higher returns during these occasions, however, due to PTA orders for suspension of cellular services it had to incur a revenue loss of approximately Rs. 163 million in year 2012 and January 2013.

Telenor Pakistan said that Government of Pakistan — after getting the services suspended under section 54(3) of Pakistan Telecommunication (Re-organization) Act — is also required to compensate the operators whose services are effected in such situations.

Section 54 of Telecom Act talks about service suspension during war or hostile situations. It reads as following:

54. National Security

(1) Notwithstanding anything contained in any law for the time being in force, in the interest of national security or in the apprehension of any offence, the Federal Government may authorise any person or persons to intercept calls and messages or to trace calls through any telecommunication system.

(2) During a war or hostilities against Pakistan by any foreign power or internal aggression or for the defense or security of Pakistan, the Federal Government shall have preference and priority in telecommunication system over any licensee.

(3) Upon proclamation of emergency by the President, the Federal Government may suspend or modify all or any order or licences made or issued under this Act or cause suspension of operation, functions or services of any licensee for such time as it may deem necessary.

Provided that the Federal Government may compensate any licensee whose facilities or services are affected by any action under this sub-section.

In view of this section of Telecom Act, Telenor Pakistan requested the federal government to compensate for its losses.

This is not the first time that cellular companies have approached MoIT for compensation aginst the revenue loss due to service suspensions. However, it appears that all prior attempts were put on deaf ears.

It is said that other cellular companies are also in process of writing similar letters to MoIT.

Market insiders tell ProPakistani that cellular companies might take the case to court if their demands are not met by the government.

Ignoring Customers’ Monetary loss

Telenor Pakistan, along with other cellular operators, has probably forgotten the loss of mobile phone customers, as no one is perusing or talking about the loss that customers have to bear due to service suspensions.

During cellular service shut downs, all postpaid customers are charged with usual daily rental, in addition to service charges deductions that prepaid customers pay against bundles, services, LBC offers and so on

Tech reporter with over 10 years of experience, founder of ProPakistani.PK


  • sam

    Cellular companies only care about their own profit while they still charge customers for the service charges while service is off in pakistan. i don’t know why all this is happening. yeh to phir bhatta tax hua jo awaam se wasool kiya ja rha hai. service band hoty hoay b charges partay hain yeh kahan ka insaf ker rhay hain ye company walay apnay customers k sath. Apnay profits ki fikar hai awaam jaye bhaad mein. we care k naaray lgatay hain sub jhoot hai. sirf or sirf dunia apna sochti hai.

  • Salman Ansari

    According to law and their Agreements with the GoP, they are fully justified to claim compensation.

    Maybe this might discourage Malik sahab to not arbitrarily tell companies to close down networks.

    If the Government does not pay, these companies may be justified in holding back Taxes, USF contribution and other regulatory fees.

    Interesting to see how this plays out.

    This will be successful only if all of them get together and confront the Government as an Association and one voice.