Pakistan Telecommunication Authority has said that it received 33,310 complaints from users against telecom operators during FY2012, out of which 99 percent complaints were addressed and resolved.
PTA said that telecom consumers registered these complains through various channels, i.e., online, email ([email protected]), hotline (0800-55055), written complaints and faxes sent to PTA headquarter addresses and zonal offices.
These consumer complaints were against cellular operators, fixed line, wireless, broadband, LDIs and other telecom licensed operators.
PTA said that 71% of total received complaints were against cellular operators – with over 120 million subscribers base – while 27 percent out of total 33,310 complaints were against PTCL which has just 3.5 million customers.
Following graphs will give you a glimpse of complaints, their types, and share of complaints against various operators.
Summary of Consumer Complaints FY 2012
Share of Complaints by Category
Cellular Operator Wise Complaints Received and Resolved During 2011-12
Consumer Complaints Against PTCL During 2012