Proton is Returning Money to Customers Due to Delivery Delays

The automotive industry’s struggle continues with multiple carmakers taking measures to mitigate the damages.

According to a recent update, Proton Pakistan is also experiencing delivery delays due to sluggish production. Consequently, the automaker has decided to offer a 100% refund to customers who had booked cars recently.

The company will reportedly follow a first-in, first-out booking cancellation policy, whereby customers who requested a booking cancellation in August 2022 will be refunded in February 2023, while requests for September 2022 will be processed in March 2023, and so forth.

A Similar Strategy

Last week, Toyota Indus Motor Company (IMC) also decided to offer a booking refund to its customers with markup due to lengthy delivery delays.

In a recent address, CEO of Toyota IMC Ali Asghar Jamali stated that the weakening economy and production cuts are causing vehicle delivery delays.

He stated:

We are forced to currently operate at 40-45 per cent of our capacity. Unless these restrictions are eased, complete plant closures and total non-production will be inevitable. The continued weake­n­­ing of the rupee will push the cost of production higher, in turn rest­ricting manufacturers’ bottom line in the forthcoming quarters because of reduced volumes, dem­and and supply issues, and low margins.