Pakistan Telecommunication Company Limited (PTCL), the leading ICT services provider in Pakistan, has announced the implementation of Robotic Process Automation (RPA) in its Customer Care operations as a vital part of its digital transformation strategy.
The aim is to improve overall customer experience across all touch points. The initiative will help PTCL firmly align with the highest global standards in digitalization and automation, reinforcing its position as the industry leader.
Commenting on the initiative, Ahmad Kamal, Group Chief Customer Care Officer at PTCL & Ufone 4G, stated: “We are delighted to announce the implementation of Robotic Process Automation (RPA), a significant milestone in our ongoing efforts to enhance the customer journey.
This cutting-edge technology empowers us to deliver the best customer experience by automating a wide range of activities, including data transfers, customer profile updates, data entry, inventory management, and even complex tasks, all with a remarkable accuracy rate of 100%. The latest initiative positions us to enhance our capacity and efficiency, ultimately delivering an unparalleled experience to our customers.”
The implementation of RPA is a clear testament to PTCL’s unwavering commitment to make digital innovations and contributing to Digital Pakistan by delivering an unparalleled user experience to its valued customers.
Stay Connected with ProPakistani
Get the latest tech news, telecom insights, and product launches wherever you prefer.
Add ProPakistani to Preferred Sources and see more of our stories in Google Search and Top Stories.
Aj e waasta pda ha bht worst experience rha ha
PTCL customer care representatives are already robots. They nether understand the complaints nor try to resolve them.
Technology alone cannot do anything unless the humans handling such technology are efficient.
PTCL is one of the worst examples of service providers in Pakistan. I am telling this all from my personal experience.
That stupid service. Waste of time and money. After wasting your time of 20 to 25 minutes. Always say launching your complaint. That’s is total bullshit. If they leeching our money they should provide proper customer support. Like WTF Is 48 hours wait to resolve the issue why the big F they dont hire tech support. And not just that. It never resolve the issue in 48 hours. After complain keep begging to teck guys and line man. And if you call back all you can hear. A complaint is already register please wait. Like you have no other choice but wait. PTCL you are freaking robbers
It’s exciting to hear that RPA (Robotic Process Automation) is being implemented in Pakistan! RPA has proven to be a game-changer in numerous industries worldwide, streamlining processes, reducing manual work, and increasing efficiency. By embracing this technology, Pakistan can unlock a plethora of opportunities for businesses and government sectors alike.
Its good to see Pakistani companies accepting and integrating new technologies. This will only help in bringing more efficiency and transparency in the existing system.
Every month ptcl increasing packages prices. Fed up of untrained and expensive service.
It’s a great way to empower the front end teams.
PTCL is constantly making improvement in their services