In an unfortunate incident, a young man was shot dead while two others sustained injuries after a dispute over charges related to an easypaisa transaction.
According to details, an argument broke out between a shopkeeper and a customer allegedly over the demand for extra money on an easypaisa transaction in Rawalpindi recently. The altercation over the charges escalated and the shopkeeper opened fire. As a result, a young man was killed while two of his relatives who were with him were injured.
ProPakistani has dug into the matter and has been informed by multiple customers that retailers and sales agents have been charging arbitrary rates on easypaisa transactions from customers. Heated debates between agents and customers are not uncommon as no fixed rates are being followed by retailers and agents. In a video statement, one of the injured victims said that they were asked to pay Rs. 500 for transferring an amount of Rs. 50,000.
When contacted by ProPakistani, a retailer, on condition of anonymity, said that easypaisa was offering decent margins to retailers and franchise holders. However, the company eliminated this margin recently.
The retailer said that now most retailers charge arbitrary rates, and the amount charged increases as the amount of the transaction increases.
A customer we spoke to said that retailers also charge arbitrary fees if one has to deposit money into his/her easypaisa account. Apart from this, easypaisa has also started charging SMS charges of Rs. 15 per month, though SMS on transfer is a mandatory service, through which the user receives the code”.
ProPakistani approached easypaisa to comment on the matter and in response the company said that Telenor Microfinance Bank & easypaisa are regulated by the State Bank of Pakistan.
Easypaisa’s response
“We believe channel partners are the backbone of our system. And to keep them strong and intact we ensure that their profitability is kept intact. We have to continuously revamp product-wise returns where last year we revised account Cash IN commissions keeping in view its business volumes and effective utilization for our valuable subscribers which still is as per industry standards,” the company said in its response.
On the same point we manifold increased commissions on other avenues/products for which our channel partners are getting a handsome share, it added.
“We prioritize transparency and customer convenience. Our Rs. 15 (inclusive of tax) monthly SMS charge ensures timely notifications for our customers whenever they use our retail network for offline transactions like cash deposits and withdrawals,” the statement added.
It further said that this fee is comparatively lower than what other commercial banks are charging and the same is also declared in our Schedule of Charges.
Separately, a spokesperson of JazzCash said that the company has not reduced any commissions.
shame on easypaisa this is not digital transactions bring cash transactions back
after recent increase in fees I stop using easy paisa. looters at the moment
no power on earth can undo the wealthy and powerful and renember that there is no justice in this country
For your kind information, this incident took place in Wah cantt, not in rawalpindi
Wah cantt is in rawalpindi district
The most free country in the world as everybody does as he/she wishes, frame their own rules, zero percent transparency, no public display of charges and fees and prices are determined on the basis of what clothes you wear and what brand of of vehicle/motorcycle you drive. Free for all!
Is anyone listening there?
Easypaisa sy agr kbi loan ly looo tu bht zyda fee charg krty han jisko soood khty han
To ap loan lety q ho baby
easypaisa from few months suddenly start looting it’s customers from here and there.
Please expose them, and also tell us easy way to get rid of this so-called sms alert charges, as there is no option given in app, you have to call their useless help service for for what they forced on you. Its a shame easypaisa, you people are now all time low on value.
Me bhe jab deposit karwata hun to 10rs Lene han 1000 rs deposit karne pe to us ke hisab se 500 sahi hua ye to normal ha
Telenor(Easy Paisa) company is directly involved.i have been paying rs 10 for each 1000 deposit.i am talking about karachi and charges vary from area wise.in some areas its RS 5 while in majority of areas its RS 10 per 1000.shopkeeper makes inflation as an excuse while most of them say that they only earn from arbitrary charges and rs 5 isn’t enough for 1000.i do this daily because i am a foodpanda rider(part time) and i have to send money(received from customers) to company VIA easy paisa,jazz cash or HBL Konnect.a daily loss of 100 to 150 due to this corruption.
I’m also Foodpanda rider some time I deposit 12000 10000 10per 1000rs and Foodpanda 100 200 rupees earnings though ye easypaisa walay lelete hai
Kahen mawaishi Charane per jhagra ..kahen pehle ghora berhane per jhagra ..
Mad o jaza Islam by moulana Hali ..still relevant today sadly
Ye jhoot bol rehy hn , easypaisa by charges buhat increase Ker dy hn kunky enka Kam chal para hy , logon sy guzarish hy ky aur companies bi as Gye hn easypaisa ko dafa karo
ایزی پیسہ نے کچھ اور فراڈ کمپنی منی ایپ کے نام سے شامل کر لی ہیں ،
جس میں ARY Gold سے پیسے واپس نہیں نکلتے ہیں ، جبکہ ARY Gold میں انویسٹ ٹوٹل نقصان ھے ۔
It’s niether the matter of over charge or only other it’s mttr of talerance .why someone has the right to kill a person in a very little issue.is there no law in our state? Why we are unable to catch a murderer? why we are not consider how much suffered the parents of a young man , why a criminal is so easy to roam where he took three lives .(one dead two in critical condition)
Main aik dafa 5000 ki raqam easypaisa k through ganwa chuka hun.ghalti say aik digit ghalt pr chalay gay.wo no.b band tha..company ko email ki phone kia laiken kuch b hasil naee.
Meny 26000 account me dalwaya 260 shop waly ko diye jb raqam account me i 160 rupay cut gye tax jab bhejy agy tb again 120 rupay cut gye loot mar kr rha hn ab easypaisa waly
I have stopped using easypaisa because whenever i have money more then 20k in it i start receiving fake calls from them I don’t know how they get my name and CNIC number now i have stopped using it and recommend you guys to switch to hbl konnect app instead or use nayapay for sending and receiving money paying your bills a few years back i have a complaint regarding bank transection after few days i received a call from fakster claiming that he’s from easypaisa he was trying to get otp for transecting all my money to his account and he also knows that i have a complaint regarding bank transection i was shocked by knowing that he knows my complaint number that only company and user knows
This practice of charging extra money by ratailers/agents from customers on cash deposits is around from previous 4 to 5 years. Every time when you object to it a retailer/agent/shopkeeper say that Easypaisa and Jazzcash have stopped giving them their commission. So they are compelled to charge their customers an extra fees on cash deposits. But the truth is that they get their commission as well as charge extra fees from customers.
Easypaisa and JazzCash are also responsible for this situation as they haven’t taken any action against the retailers/agents/shopkeepers despite regular complaints by the customers.
May Allah help us.
seems like easypaisa is not giving ads to propk.