LESCO Launches New Helpline for Electricity Complaints

The Lahore Electric Supply Company (LESCO) has launched a new helpline service to provide electricity consumers with quicker complaint registration and resolution.

The initiative was introduced by Federal Minister for Energy (Power Division) Sardar Awais Ahmed Khan Leghari as part of the government’s vision to improve consumer facilitation.

Through the helpline, consumers can register any electricity-related complaint without delay or difficulty. Once a complaint is resolved, the relevant office uploads its status on the system portal.

To verify whether a complaint has been addressed or is still pending, the system generates an automated robotic call to the concerned consumer. Consumers are requested to attend this call and provide accurate feedback about their complaint status.

If a consumer confirms that the issue has been resolved, the system will close the case accordingly. However, if the complaint remains unresolved for any reason, it will be referred again to the relevant authorities for further action.

LESCO management has urged consumers not to register the same complaint repeatedly. Instead, they are advised to provide correct feedback during the automated call so that their issues can be resolved promptly and efficiently.