Along with helpline, Service Centers and email support- now Zong is offering you to register your complaints online by filling a simple form and telling your problem to Zong Complaint Management Portal.
Zong says that customers will be returned calls on resolution of complaints, however, resolution time is not mentioned at the time of complaint registry.
System doesn’t give you any complaint number, that’s probably due to a fact that complaint system is being tested as of now.
Portal is also asking for username and password, which means Zong has plans to register its customers for complaint management portal. So let’s wait to see more on this support system, particularly the login thing, as its necessary to keep away the spam and un-wanted help seekers.