Millions of Blackberry customers, across four continents, are without email, messaging and browsing services on their devices after a series of infrastructure failures in RIM’s network.
Notable service issues were first reported on Monday when service was either delayed or not available in Europe, Africa and Middle East including Pakistan. However, the issue was resolved in less than 24 hours and service got restored.
But shortly after the restoration – due to non-responsive failover server, the serve went down for even more customers, stretching the outage in four out of five continents.
“Although the system is designed to failover to a back-up switch, the failover did not function as previously tested.
As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible,” RIM said in a statement today.
Failover refers to the automatic switching of service to a standby server in the case of a failure of a main system.
We don’t have any deadline for restoration of service, but RIM said that it’s doing the best to get the servers back online.
This service disruption has occurred at a time when RIM is tackling serious stakeholders’ pressure for change in management, a possible sell out or a split in the company.
Company is fearing further decrease in market share after this massive outage to it’s rivals iPhone and Android powered devices.