NADRA Inaugurates its Online CNIC Issuance and Renewal Facility

NADRA’s facility that enables Pakistani citizens — in Pakistan and abroad — to get their CNIC issued (for the first time) and renewed online has been inaugurated.

Interior Minister Chaudhry Nisar Ali Khan inaugurated the online renewal of CNIC of NADRA. Government claims that after the inauguration of this facility nobody needs to visit NADRA offices for issuance or reprints of their CNICs.

With this facility, Pakistani citizens can apply online for the issuance or renewals of their CNICs. They can pay the fee through credit card and get the CNICs delivered to their home addresses in Pakistan or abroad.

Here are features of NADRA Online CNIC Portal:

  • Apply for CNIC online
  • Pay through credit / debit cards online
  • Get your CNIC Delivered at your doorstep (even if you are abroad) with in 10 days.

Below are the services offered by NADRA’s online CNIC facility:

  • Apply for New Overseas CNIC (NICOP) for the first time.
  • Apply for CNIC Reprint if your card was lost, stolen, damaged or destroyed.
  • Apply for CNIC Renewal if your card has expired.
  • Apply for CNIC Modification if you want to amend your national identity data.
  • Apply for CNIC Conversion to a chip-based Smart-ID card through a Renewal or Modification application.
  • Track your application to find-out the status of your CNIC

Note: Pakistani citizens living in Pakistan will have to appear physically at NADRA offices (for biometric verification) if they are applying for CNICs for the first time.

NADRA’s online CNIC facility offers complete how-to guide for applying for CNICs for the first time or for those who want to apply for CNIC reprints.

You can pay through credit and debit cards online or pay the fee at NADRA’s e-sahulat centers by sharing your order number from online CNIC website with the staff.

More details on NADRA’s online CNIC facility is available here.

Useful links:

Tech reporter with over 10 years of experience, founder of ProPakistani.PK


  • This does not include for new CNIC for locals.

    Step 1: Preliminary Assessment

    Understand your requirement and then choose the appropriate category to apply in. Currently, the following categories are available:

    New Overseas ID Card

    Reprint ID Card

    Renew ID Card

    Modify ID Card

  • I mistakenly selected Renewel instead of modification. Now its neither giving me option to cancel nor I can raise new request for modification as the old one is pending!

  • yar mayray pass cnic hai may nay apna address modify karwana hai or naya smart card wala layna hia tu konsa option choose karon , may nay is say pehlay cnic smart wala nai banwaya hai simple wala hai jo 2018 may expire ho gah

    • Apnay pasay ziya nahi karo, smart card hukoomat nay hamari jasasoosi karnay k lye banaya hai. Simple modification par chaly join. (Modify ID card)

      • there is no gps in that chip.stop fooling people
        it is the same chip used in credit cards all over the world. the chip can store more info than the bar code cards. soon the same chip in smart card used as your bank credit card, your id, your insurance etc etc.

  • Its in Testing period till now. Its not working perfectly. Payment option me sirf Credit Card payment option arha he. E-Sahulat payment option nahi arha. mene inke help line pe call ki to unho ne kaha ke yeh system ab tak full functional nahi hua he islye ap is procedure ko further process na karein. ek do din lagengy isko testing period se nikalne me.

  • I have also submitted feedback but am posting it here too.

    1. I am getting this error. https://imgur.com/yLoKJuc

    2. On the first page of idcard modificatoin I get error that all * fields with * must be filled even though I have filled all fields.

    3. There should be an option to delete applications

    Anyone know that Johar Town comes in which tehsil of lahore?

  • my feedback against this system.

    As you mentioned that Allowed photograph size is 60 KB. I am trying to upload Image having size of 60.1 KB. system is not accepting this size. even less than 60KB is also not acceptable. you should check the image based on resolution instead of file size.

    I want to change my CNIC to SNIC but due to photograph selection criteria I think I cannot process the request online.

    should resolve this issue

  • I have successfully completed all criteria, now eagerly waiting to get the document attested

  • Nadra Pak-Identity server was down whole day. The form filling and page loading experience was very slow. See following error details page.

  • Please provide me website of Nadra. where we have to submit online application. please help me.

  • Please provide me website of Nadra. where we have to submit online application. please help me.

  • Mere nikha namy me age 3 sal zaida likhy howe hai me ab nic bnwana chty ho age mere jo hai us hisab se ho jye ge ya nikha namy wale hoge aur nikha namy me age kam ho sakty hai plzzzzzzz reply

      • I have been trying to apply for NICOP of my newborn daughter for 3 weeks but while up loading the pic the system does not accept the pic and gives the same error every time and that is ” no eyes detected. I am using google chrome browser and pic size around 100- 150 kb. I have tried more than 50 times with different pics taken at different times but no success. I have taken the pics with my mobile phone which has a camera of 8 MP. Kindly suggest me any solution to cater for this problem at he earliest please

      • I have been trying to apply for NICOP of my newborn daughter for 3 weeks but while up loading the pic the system does not accept the pic and gives the same error every time and that is ” no eyes detected. I am using google chrome browser and pic size around 100- 150 kb. I have tried more than 50 times with different pics taken at different times but no success. I have taken the pics with my mobile phone which has a camera of 8 MP. Kindly suggest me any solution to cater for this problem?

      • I have been trying to apply for NICOP of my newborn daughter for 3 weeks but while up loading the pic the system does not accept the pic and gives the same error every time and that is ” no eyes detected. I am using google chrome browser and pic size around 100- 150 kb. I have tried more than 50 times with different pics taken at different times but no success. I have taken the pics with my mobile phone which has a camera of 8 MP. Kindly suggest me any solution to cater for this problem?.

      • Hi… I just managed to solve it… initially I was trying to scan the picture on my Macbook… all the efforts failed… than I scanned on PC… and it got accepted in a single go…

        • I have been trying to apply for NICOP of my newborn daughter for 3 weeks but while up loading the pic the system does not accept the pic and gives the same error every time and that is ” no eyes detected. I am using google chrome browser and pic size around 100- 150 kb. I have tried more than 50 times with different pics taken at different times but no success. I have taken the pics with my mobile phone which has a camera of 8 MP. Kindly suggest me any solution to cater for this problem please

          • I came back to say it worked for me. The minimum pixel requirement was 350 * 467 (or at least thats what I saw in POC, so I stuck with that). I kept my image with that ratio, but higher resolution, i.e. 596 * 795. I then realized they want the image to be maximum 60KB. I kept reducing the size of the image in MS Paint by percentage until it went down to 59.7KB. At that point the image uploaded successfully, and I received the message saying something like “You have successfully met the specifications”. Well, isn’t this my lucky day Mrs. Nadra.

            • Dear Khan,

              Can you Please let me know how you did that ? If can you inbox me your email, I can share the pic of my baby, can you edit to forward me the same so that I can close this subject?

              I have tried 100 times but failed :'(

              Will highly appreciate your support.

            • [RESOLVED] I am trying to renew the ID card and stuck at this “Unable To Detect Eyes” WTH is going on. Tried more than 20 pics. Pics size is less than 60KB and size is bigger than 350×467.

              [UPDATE]: I made the resolution exactly twice of 350×467 that was 596 x 795 and DPI was 350 and the pic got uploaded :)

              • Thank you sooo much!!! That was the only way out of the hundred different times I’ve tried that it worked. The website says 600 DPI so I never even considered to lower it.

        • Dear Asim,

          Can you Please let me know how you did that ? If can you inbox me your email, I can share the pic of my baby, can you edit to forward me the same so that I can close this subject?

          I have tried 100 times but failed :'(

          Will highly appreciate your support.

      • Dear Zaara,

        Can you Please let me know how you did that ? If can you inbox me your email, I can share the pic of my baby, can you edit to forward me the same so that I can close this subject?

        I have tried 100 times but failed :'(

        Will highly appreciate your support.

  • Rubbish service.

    Applied for new CNIC card, it has now been 5 weeks and still not received the card.

    On the website it suggests time limit of 9 working days for receiving the card.

    When you inquire they tell you same thing that card has been printed and has been sent but never arrives in the time scale they give you.

  • Hi Guys I tried to upload pics one by one for my sons NICOP and every time I try upload pic it says “eyes not detected”.

        • Hi,
          I have been trying to apply for NICOP of my newborn daughter for 3 weeks but while up loading the pic the system does not accept the pic and gives the same error every time and that is ” no eyes detected. I am using google chrome browser and pic size around 100- 150 kb. I have tried more than 50 times with different pics taken at different times but no success. I have taken the pics with my mobile phone which has a camera of 8 MP. Kindly suggest me any solution to cater for this problem

      • Hi,

        I have been trying to apply for NICOP of my newborn daughter for 3 weeks but while up loading the pic the system does not accept the pic and gives the same error every time and that is ” no eyes detected. I am using google chrome browser and pic size around 100- 150 kb. I have tried more than 50 times with different pics taken at different times but no success. I have taken the pics with my mobile phone which has a camera of 8 MP. Kindly suggest me any solution to cater for this problem

    • I have been trying to apply for NICOP of my newborn daughter for 3 weeks but while up loading the pic the system does not accept the pic and gives the same error every time and that is ” no eyes detected. I am using google chrome browser and pic size around 100- 150 kb. I have tried more than 50 times with different pics taken at different times but no success. I have taken the pics with my mobile phone which has a camera of 8 MP. Kindly suggest me any solution to cater for this problem

      • I figure out the solution to the eyes not detected problem. Dimension of boundary of picture mentioned should remain same but keep reducing the picture so that face should not be more than 34mm as mentioned while uploading the picture, then It will detect the eyes

          • Finally after few hours and with help of above feedback, able to up load the picture

            • Hi, are you able to share how you managed to upload pic, I have been trying for past week, but everytime getting message no eyes detected. I am scanning photo onto pc, I have tried reducing resolution of scanner but this has not worked, please help.

              • Hi you need to use Microsoft Office 2010 to edit the picture, this worked for me but not sure can work for you or not, lastly I did not scan the picture, I used DSLR camera and used soft copy to edit the picture

                • Hi, Please let me know how did you use office 2010 to solve your problem. your help is highly appreciated as its a big issue for us to upload the picture of new born.

                  • Hi please inbox me your email and I will try send you some images how to use office 2010 subject you have office 2010 available on your system

                    • Dear Xhahid,

                      Can you Please let me know how you did that ? If can you inbox me your email, I can share the pic of my baby, can you edit to forward me the same so that I can close this subject?

                      I have tried 100 times but failed :'(

                      Will highly appreciate your support.

                    • Hi Xhahid,

                      Your reply made me happy :) … I already sent you email from my gmail ID. Please check.

                      Your support will be highly appreciated.

                    • Hi Xhahid,
                      I’m having the same problem :/
                      I have send you an email. I hope you can help me on this issue.

                      Thank you.

                    • Assalam-o-alikum,

                      I tried multiple times but now able to upload pictures of 5 family Members. Following is the Key.

                      1. Picture should be in correct defined posture and dimension. I cropped them directly in PAINT and it worked.
                      2. After cropping and making it in correct Dimension, Resize the picture to 400 x ??? Pixels.

                      It worked perfectly for me.

                      Best of Luck to all.

        • Hi, are you able to share how you managed to upload pic, I have been trying for past week, but everytime getting message no eyes detected. I am scanning photo onto pc, I have tried reducing resolution of scanner but this has not worked, please help.

  • This online system does not work for CNIC without smartchip. You are forced to apply through the regular NADRA office until and unless you opt for chip based solution. Means more dhakkay and khawari for awaam.

  • whenever go to buy or transfer a sim to my identity the franchise says that your fingerprints are not available that they are not updated in the mobile companies database now whenever i go to nadra’s office they say they can do nothing.plz help

  • I tried quite few time for two days and finally able to succeed to upload photo by using Microsoft office option “Auto correct”
    This option has reduced the sharpness (or brightness) of the photo and by doing this eye might be more visible to detect Nadra software.
    “Problem of No Eye detected ” in Nadra Nicop photo upload.
    Zaheer
    Zaheer

    • Dear Zaheer,

      Can you Please let me know how you did that ? If can you send me your email, I can share the pic of my baby, can you edit to forward me the same so that I can close this subject?

      I have tried 100 times but failed :'(

      Will highly appreciate your support.

    • Yes same here. I am trying to renew PP online. got my photo taken by professional but still the same error. got all photos checked by online PP photo checkers (with proportion of 3.5×4.5 with correct eyes and face position) but the same.

  • urghhh y do they try and add something that they dont understand themselves. been at it for 3 hours but no pic will upload

      • Your solution doesn’t work for me. I need to apply for NICOP for my new born daughter.
        Can I send you the photo and if you can edit it as per requirement as you did for yourself.
        It will be a great help.

        • Abdullah for the address just use the nearest area you find because it will not be printed on the card anyways.

          • I am applying for NICOP..so when i write my address it mentioned that this address will be printed on card..wat should i do..i need urgent card please help

            • if your problem is the circle no. then follow this -> circle number, click any which seems closest. They are not too fussed about it. If they need any further information, they will contact you.

      • Nope. I sent my pics to nadra help but they havent bothered replying after that, just keep telling me pics cant be used and to try another one. They need to understand its not the same with baby pics.

        • Hi Farheen, can you please let me know if Nadra help responded? I am in the same situation and have tried all sorts of editing but to no avail. Did you find a solution to your problem, please let me know. I need to apply for NICOP for my 3 month old son

          • Just goto the professional photographer and take the picture and ask him to give you high resolution picture. In case of he will not give you then you can scan the photograph with high resolution but you have the good scanner.

  • I am trying to upload photo of my new born daughter for NICOP but it always says “Failure: Face not detected”.
    Then I changed resolution and size and then it says “Failure: No Eyes detected”.

    What is the solution of this. I tried 100 times with different modifications but no luck. The problem is embassy website says that only online application for NICOP is accepted.

    Need help

    • same issues, i tried alot as well and finally after keeping baby shoulders and face straight was able to upload one .. No hard and fast rule here .. just take new photos until you finally able to upload. (try default iPhone photos can upload without resizing)

  • Solution:

    In case of Photograph:
    It worked for me when keeping the resolution to 596×795 and dpi to 300 and size smaller than 60 kb (48kb exactly in my case).
    If dpi 300 doesn’t work try horizontal and vertical dbi 96×96. This worked for me as well.

    In case of Verification/Fingerprint Form:
    Use resolution 3200 x 4500 and dpi to 600.

    I used this site to convert photos and scans to required parameters
    http://image.online-convert.com/convert-to-jpg

  • SOLVED: EYES NOT DETECTED!!!!!
    GO TO ANY PICTURE EDITING SOFTWARE, REMOVE THE GLARE IN THE MIDDLE OF EYE (TURN THE WHITE REFLECTION IN THE MIDDLE OF EYE INTO BLACK COLOUR (SAME AS THE COLOUR OF YOUR CORNEA)!!!!

    ALSO, IF YOU IMAGE SIZE IS TOO BIG YOU CAN GO TO GOOGLE AND TYPE REDUCE JPG FILE AND YOU WILL FIND LOTS OF WEBSITE WHERE YOU CAN UPLOAD YOUR FILE AND GET A SMALLER VERSION OF IT

  • I have tried to make account approx 25 times but never accept password!! wondering
    I think there is error on web, dear authorities can u pls check and advise

  • Dear Hamad
    Is it possible that you post your photo for our reference. I tried uploading pictures of ur baby for the last three days and is not working.
    Best regards.

  • I tried more than 100 pictures of my baby, mostly taken at (1MB — 2MB), and then reduced to smaller size but either the face was not recognized or eyes not detected. Then we tried with low resolution. Finally one picture of some 260KB was recognised. I tried to compare with othe pics and this was never as clear ad good as other rejected high resolution pictures. Look like Nadra software criteria has some problem. But because Nadra will never reply your comlaint it is better not to stick to high resolution picture but smaller one may help too.

  • Uploading the Form of Finger Prints and Verification.

    Then it can the turn of uplaoding the Verification Form including the finger prints. (Baby doesnt need finger print). I signed the form and scaned at 600dpi. File size was 1.438MB. I was preparing to reduce the size to few hundered KB as I did in uplaoding the Childer Registeration form. But before that I just gave try upoading the orignal file (1.438MB) and suprisingly it worked.. I was shocked to have saved so much time which I had never expected. The file size mentioned on Nadra web is 5MB. It is now still not clear what is the true criteria for these file uploads. But I would like to share my experience to save your time.
    My comments on Nadra:
    The old narda chairman has done a great job giving us the facility of being able making online NICs and passports which only few countries can do but the new chairman have no time to even monitor the difficulty faced by public. Nadra now has no time to reply your emails.
    Good luck.

  • I got same problem. face not detect and eyes can not detect. i did all the things that written in solution. but failed. i tired upload same picture 2 times at same time. and i successfully upload. try that thing out. may be get the solution

  • i cannot open the filling document page it says ; your resolution is not set to 1280×720 pixels how ever i did changed it but the error remains the same

    • Assalam Alaikum, Your picture resolution should be set to 596 Pixels (width) x 795 Pixels (height) & 350 dpi (resolution, in order to upload your picture on NADRA website. Please let me know if you have any trouble uploading the picture.

      • AoA brother. Thanks for the answer. That really helped.
        I am applying for my newborn NICOP from overseas. What supporting docs should I provide?

  • hello,
    i just want to ask that how can i renew my grandmother n.i.c if she is not able to go to nadra’s office because of her illness ?? kindly guide me properly please …

  • Hi Guys
    I just apply for id cad modification in martial status. i am married and i want to change the status in smart id.I had a confusion the system did not ask me for atterter information but fingerprint for have a space with attester information needs to be fill out. Do i need to to fill the attester information in that because i see the slides but it did not fill out I am bit confused Kindly guide me thanks

  • why does it say about screen resolution.

    was fine until paid id fee, and now suddenly screen res is wrong?

    in fact screen res is fine accroding to their own message anyway

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