On 15th April, Monday, Samsung delivered its first batch of Galaxy Fold smartphones and on Wednesday we started getting reports of faulty inner displays. The inner displays either went all black, partially black or bulged. It was surprising for all the users, since, Samsung had assured the consumers that Galaxy Fold was not prone to issues like these.
Mark Gurman, Steve Kovach, Dieter Bohn and the famous tech reviewer Marques Brownlee, all faced similar problems just after one or two days of use. Bloomberg also received a test unit on Monday which gave in by Tuesday night due to a small tear near the folding hinge.
The screen on my Galaxy Fold review unit is completely broken and unusable just two days in. Hard to know if this is widespread or not. pic.twitter.com/G0OHj3DQHw
— Mark Gurman (@markgurman) April 17, 2019
SUPER YIKES: something happened to my Galaxy Fold screen and caused a bulge. I don’t know how it happened, and I’m waiting to hear back from Samsung. It’s broken. https://t.co/p1014uB01D pic.twitter.com/3FZJkWtSKr
— Dieter Bohn (@backlon) April 17, 2019
These were the issues due to tearing or bulging of the hinge. Moving on to the second issue. Most of us consider the glass or plastic protector on our phone screens as a temporary layer and remove it after a few days of use but guess what happens if you remove Galaxy Fold’s protective screen? The screen breaks.
Marques Brownlee, a renowned tech reviewer, just tried to remove his unit’s protective layer and the phone broke.
PSA: There's a layer that appears to be a screen protector on the Galaxy Fold's display. It's NOT a screen protector. Do NOT remove it.
I got this far peeling it off before the display spazzed and blacked out. Started over with a replacement. pic.twitter.com/ZhEG2Bqulr
— Marques Brownlee (@MKBHD) April 17, 2019
In the wake of this situation, Samsung issued a statement saying,
A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.
Separately, a few reviewers reported having removed the top layer of the display resulting in damage to the screen. The main display on the Galaxy Fold features a thin protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.
The problems that surfaced with Samsung Galaxy Fold’s inner display were totally unexpected and has cast a shadow on the upcoming official Galaxy Fold launch. This is not the first time Samsung has suffered a black eye with its major launch. If you remember the 2016’s Galaxy Note 7 launch, it had the same issues except more dangerous. Its battery reportedly to burst into flames on several occasions.
As a result of this situation, the company’s shares went down by 3.1 percent in the countrywide index. However, if we want to look at the bright side, other media review units were reported with no issues whatsoever. Samsung is looking into the faulty phones to find out the root cause and has also sent out emails to the reviewers asking not to remove the protective layer.
Samsung might want to rethink the upcoming launch to prevent the media fiasco in case the issue is widespread. Analysts say, “Postponing the rollout would also have minimal impact to earnings, as only about 1 million units are expected to ship this year.”