Famous fast food restaurants Pizza Hut and Burger King have come under new management in Pakistan as Maaks International has acquired MCR and MCR Pakistan.
MCR and MCR Pakistan are the two companies that operate Pizza Hut and Burger King respectively. The deal is reported to be in the range of $10 million to $15 million. Both Pizza Hut and Burger King will continue to operate under the same brand identity.
Maaks International is a privately-held company based in Rawalpindi/Islamabad. The firm has operations in rice, petroleum, hospitality, pharmaceuticals, and FMCG sectors.
Pizza Hut and Burger King are currently out of commission, however, the new owner has vowed to make a comeback of the two fast food eateries this month.
Currently, there are 84 Pizza Hut and nine Burger King branches in the country. Maaks International will add 25 new branches of the two restaurants every year.
Speaking with Business Recorder, Azhar Jafri, Executive Director of the newly-acquired MCR and MCR Pakistan, said that “We want to revamp operations completely. We plan to increase Pizza Hut branches to 200 and Burger King franchises to around 50 by 2027.”
He added that MCR failed to keep Pizza Hut on par with its international standard, which was the biggest reason behind Pizza Hut’s poor performance in Pakistan.
Pizza Hut’s all branches have shut down due to supply-chain challenges. The previous management neither bothered about Pizza Hut’s supply chain nor its ambiance. As a result, Pizza Hut lost ground and its competitors took advantage of the situation.
US-based Yum! Brands owns Pizza Hut. It also owns Taco Bell, KFC, and The Habit Burger Grill. The company manages over 53,000 franchises in 155 countries.
Restaurant Brands International (RBI) is the parent company of Burger King and it also owns Tim Hortons, Popeyes, and Firehouse Subs. RBI runs over 28,000 outlets in over 100 countries.
Why Things Went South?
Pizza Hut’s previous management did not adhere to the guidelines of Yum! Brands. KFC Pakistan also met a similar fate in the past. “You will struggle if you stray from those guidelines,” said Jafri.
Jafri revealed that top companies were interested in acquiring the MCR portfolio that had been up for sale for some time. “Many renowned businesses also bid to buy MCR but international businesses such as Yum! follow certain guidelines” added Jafri.
He disclosed that the acquisition is near completion and the banks’ reconciliation is going on. Pizza Hut and Burge King will be run directly instead of a sub-franchising model.
Will Prices Reduce?
Jafri said that Pizza hut will take on top-tier pizza businesses, meaning the prices will remain high. Irrespective of the prevailing inflation, Pakistan has still a lot of potential in the high-end food business.
He added that Pizza Hut has competition in Karachi. However, in some areas, there is no competition. This is why Pizza Hut is mulling over opening outlets in Nawabshah and Larkana.
Jafri assured that the latest technology will be used to revolutionize Pizza Hut which is currently under a transformation period. MCR has sent its technical team to Dubai to replicate the software used by Yum! globally.
What About Unpaid Employees?
Pizza Hut employees told Business Recorder that many employees have not received their salaries. When Jafri was questioned about this, he said that the new management is looking into the matter.
However, due to the audit, reconciliation, and transition, unpaid employees have not received their pending salaries. Vendors and landlords are also waiting for Pizza Hut to clear pending dues. All stakeholders will receive their due payments once the acquisition is officially completed.
Jafri added that there are nearly 1,200 employees at Pizza Hut. The company has started a screening process to determine which of the employees will be retained.
I started my position in Pizza Hut as Trainee Manager, however what i observed during my two years work experience is nepotism, favoritism and work bullying by higher management. Due to low salary packages, corruption was common and when people ask about salary rise, they terminate them. I did my master degree in Tourism & Hospitality Management and started as TM, passed the trainings and branch audits, however wasn’t promoted even after a service of 2 years. the reason was that i refused to be a part of corrupt culture and i was fired by mafiya in Pizza Hut. I think Pakistan is the country where only corrupt and brutal people are successful. I saw many honest employees working in the best interest of company, But there was no one at MCR to respect these employees. Now i’ve observed that other competitors like Cheezious, Broadway and others have grabbed the market. It will be hard for pizza hut to get back to its position.
You are right in pakistan this currupt culture has brutally damaged the economy, a lot MNCs has closed their business only because of lobbying mentality of Pakistanis. I dont know when things will get better but future is dark here.
its a good move. Let see how much they compete in ISB/RWP
Pizza Hut lots it quality and taste completely..we has such bad experience..its better to rebuild its name and quality..
Lost*
Very well, I has been with PH almost 22 years, as per my opinion, the reasons to fall down is compromise in quality & demotivations of employees.
PH can not grow in Pakistan I am 100 percent sure. The reason is the enterprise has been run by local Seths who niether look for quality nor keep high morals of employees and bussy for minting money at all cost. The agent or sub agent model will not work in Pakistan
I have experiance with pizza hut(delivery) UK for almost 10 years and happy to offer my experties.
Pizza hut branches in Pakistan so far from commercial areas hard to reach
Wish good luck to the new owners. Hope they improve the brand and maintain the standards as per guide lines provided by YUM.
I miss that taste of pizza hut when I was in pizza hut in 2017 as a BOH I am leave pizza hut suddenly this year and I have good thinking in future for pizza hut.. pizza hut was best and Inshallah will be best