Despite difficult terrain and sparse population, AJ&K and GB have turned out to be the only region with 100% teledensity, according to the Pakistan Telecommunication Authority (PTA).
Teledensity is the number of fixed (landline) telephone connections per 100 people in a specified geographic area. It is often used to compare the level of access to voice and data communications services between metropolitan and rural areas, or between one country and another.
The enhancement and strengthening of telecom infrastructure and services in AJ&K and GB remains a priority for PTA and the Government of Pakistan. Today, competition has been ensured in all telecom services including mobile broadband, fixed broadband, Fiber to The Home (FTTH), and fixed line services.
According to PTA, this achievement would not have been possible without the trust placed in the incumbent operator Special Communication Organization (SCO), and other telecom operators by 6 million mobile subscribers.
In addition to mobile broadband, the residents of AJ&K have access to a variety of broadband services such as FTTH, Digital Subscriber Line (DSL), and Wireless Local Loop (WLL) utilized by the masses for services like e-education, e-commerce, e-health, etc. thus contributing towards socio-economic uplift of the region.
Furthermore, following international best practices, the Authority has identified Telenor as a Significant Market Power (SMP) operator in the mobile market of AJ&K and GB which is being regulated to ensure competitive tariffs for consumers.
To improve coverage and ensure quality telecom services for the consumers, PTA under the license terms requires mobile operators to install a minimum of six telecom towers every year. Similarly, operators also ensure service provision as per defined thresholds, and for this purpose, independent and joint QoS surveys are conducted regularly.
Additionally, for any complaints about service quality, the PTA encourages consumers to use the PTA’s Complaint Management System (CMS).

Internet Services are Pathetic in AJK, wonder what’s the source of this information. I live in one of Village’s of Dadyal Mirpur AJK, only option I have is a wireless connection of a pathetic service provider and no good companies like Nayatel , PTCL are available so wonder who this competition is ensured?
Apart from pathetic service, pricing model is so different, I am paying 2800 for 2 MB connection and if I want to get a 10 MB Connection, I will have to pay 10,000 Rs. per month while with 10,000 you could get 100 MB or more in connection in Islamabad.
There’s no proper copper broad band facility in villages, Fiber to Home , we could only dream of, I cant live in my parents home and work from there for this reason and have to live in Islamabad due to no availability of good internet there.
This is exactly I wanted to write. No one cares about these issues as there is monopoly of SCO and they will never let any other company come and get their margins reduced. Will have to live with these pathetic servicea.
The situation is some what similar in most villages in Punjab.
Leave fiber apart, Even an old style/copper phoneline is not available. 4g services are as pathetic as one can imagine 1-2Mb/s most of the time. Btw, please never call ptcl a good company, ptcl/ufone are worst at service/support (I used corporate link from ptcl at office and had to remove that due to flaky behaviour)
I am resident of AJK and I want to tell the readers that the above article is whole bunch of lies. It seems like a paid article, paid by SCO. There is not a single entire district in AJK that can be claimed to be powered by 4G or even 2G. As soon as you leave urban area (that is very small in AJK) mobile service starts to vanish. In recent uprisings of AJK, one of the demands was for good telecommunication services in AJK that is another proof PTA’s claim is totally baseless.
l live in Thorar, Rawlakot, AJK and its wonderful, but the internet here drives me crazy. The connection is always cutting out, making it hard for me to work, watch videos, or even browse the web.
Uploading anything takes forever, and my video calls keep getting interrupted. Trying to watch a movie or show at night is a nightmare because of all the buffering. Whenever I call customer service, they don’t really help and just tell me to wait.
In Thorar, having good internet feels impossible. I’m constantly dealing with slow speeds and dropped connections, just hoping things will get better. i wonder who the hell is the source of this false news… Dont lie to people..