There are times when you call on customer support people and they tell you various tweaks to get around the… Read More
PTCL Upgrades its Contact Centers
Pakistan Telecommunication Company Ltd (PTCL) has upgraded and advanced its contact centers to facilitate its customers. Now PTCL customers can… Read More
How to Decrease Wait Time during Helpline Calls?
Are you one of those who have to wait for several minutes before call center representative responds to your call?… Read More
Get Wateen Cards at Your Door Step
Wateen is in bad shape, we know that. But coming up from behind and leading by example under tough conditions… Read More
Idea of Paid Help Lines in Pakistan
The word “Help” means “To assist”, “To aid”, and lot of other meanings are also available in dictionary for the… Read More
A Major Pakistani Telco & Its Poora Paaraa Customer Services
This Cellular Company was launched in Pakistan couple of years back. So far it has become effective competitor in the… Read More
Help Line Call Rates Doubled on Zong and Ufone
We know that Mobilink and Telenor had increased helpline call’s rates (which are now Rs. 1.21 including tax per call),… Read More
PTA Cautions Telenor and Mobilink for Increasing Helpline Charges without Notifying Customers
Pakistan Telecommunication Authority has Cautioned Telenor Pakistan and Mobilink for increasing their helpline call charges without notifying their customers. Sources… Read More
Ufone Postpaid Customres Being Charged for Help Line Calls
In an effort to provide quick services (this is what Ufone claims), Ufone has started charging its postpaid customers too,… Read More
Ufone Makes its Helpline Calls More Complex
Ufone has changed the way its subscribers connect to CSRs while calling their help lines. Previously they had to Call… Read More
PTCL Directory Assistance Number Changes
Through Advertisements, PTCL has accounted that its Directory Assistance Number, which was previously 17, has been changed to 1217. Furthermore,… Read More
