As part of its on going infrastructure development, Network Operations Centre established by Pakistan Telecommunication Company Limited (PTCL) facilitates a highly available, adaptable and fault resilient network, that can meet the market demand and ensures customer satisfaction.
In order to effectively overcome the operational challenges like absence of centralized network management, mechanisms for root cause analysis and ad hoc based fault resolution, PTCL established NOC. This has enabled PTCL to address these issues by proactive identification and resolution of faults through real-time network monitoring and status visibility.
Escalation policies, work orders and maintenance of secure activity logs ensures increased accountability, transparency and enhanced quality of service.
President and CEO PTCL Walid Irshaid marked NOC a rich addition in to already thriving portfolio of PTCL services, which are especially designed to provide customers speedy, effective and sophisticated service.
According to CTO PTCL Nasrullah, NOC has provided a complete convergence of entire network on a single platform that helps in controlling, monitor and managing the entire PTCL network. He further added NOC has also been used in the diversification of services and customer base.
Services provided by NOC are modification of SOPs for DSL, IPTV, provisioning of SLA support for all domains, management of DXX corporate customers and outsourced data centers and many others.
The main building of NOC is located in Islamabad, with regional NOCs in Lahore, Rawalpindi and Karachi with disaster recovery facilitation also done in Karachi.