NADRA Shuts Down its Online CNIC Service for Pakistan-based Citizens

Pakistanis in the country who wished to get their CNICs delivered to their doorsteps after applying for the same via NADRA’s online CNIC portal, are in for some bad news. The well-received and popular service has been shut down, without any explanation, for the locals residing in Pakistan. Overseas Pakistanis can still apply for their ID card online.

Why Did NADRA Shut Down the Online CNIC Service?

The online CNIC Issuance and Renewal Service debuted in Aug 2015, to critical acclaim and reception by Pakistani citizens during the time. In the spate of half an year, the service has been indefinitely suspended.

While NADRA hasn’t given any explanation detailing their reasons behind the ill-advised move, we anticipate that the Registration authority was unable to keep-up with the tremendous volume of requests, hence the move to suspend the service for the time being.

Nadra-not-delivering-in-pakistan

How the NADRA portal looks now when you select ‘Pakistan’ as the delivery location

This development is expected to hurt common Pakistanis as getting an ID card via normal channels is a laborious and time-consuming prospect at best. For the 190 million citizens of Pakistan, this means waiting in long queues and for hours at best at the nearest NADRA office.

What Does This Move Entail for a Digital Pakistan?

The benefits of the IT and mobile revolution in Pakistan mean nothing if their fruits do not reach the common Pakistani citizen. For a truly digital Pakistan, NADRA’s online CNIC facility represented a promise fulfilled, a sign that Pakistan was adapting to a digital future to better lives of its citizens.

The well-received service was welcomed both within and outside Pakistan. Overseas Pakistanis can still take advantage of the facility, and it is hoped that NADRA revives the service for local Pakistani citizens sooner rather than later.

Samir heads the sponsored content department at ProPakistani. He also looks after the Life section.


  • Saad R.

    disappointing, I recently felt very proud about recommending this service to someone looking to re-new their ID card.

  • Bil

    Security issues ?

    • hamid

      If there was security reasons then nadra also stop its service out of country.

  • Well, I called the helpline today and they said to email support about the issue and they will fix it!! so i think this is some temp issue may be!!

  • Muhammad Junaid

    here in Pakistan not a single government department has will to be transparent.

  • Bilal Iqbal

    Sir… It would be due to legal aspects. people inside NADRA, we highlighting the conflicts in policy for normal processing and also the absence of cross verification by attrsting person and office staff … Might be some official statement would clear this situation … And for critics. Please note that we work hard to provide registration services to all of you but huge volume as well as literacy rate are major issues r facing.

    • zorkor

      We truly appreciate you and your efforts in this.
      Praying that all government services become fully online.

      • Bilal Iqbal

        Thanks…but it would require lot of efforts and infrastructure development…

        • usman

          @disqus_8SMJLPKmdJ:disqus is it one of the reason, if NADRA is computerized most of the employee will be doing nothing at all and hence they ‘ll loose their job?

          • Bilal Iqbal

            Not at all..online services help us and loosing job is not real…however ppl in Pakistan don’t use services properly some time misuse…and specially, majority has no information about online services.

  • Kamran Khan

    I recently applied online for change in my present address. But NADRA changed both of my address and also printed my father’s name wrong in urdu. Now despite several emails and phone calls they are not responding. It means that once your CNIC is misprinted than there is no chance of reversal. Better to go by conventional way.

  • :D hum bolain gay to bolo gay k bolta haa :D

  • In Pain

    I recently visited one of the NADRA so called executive center and had to wait out the office in line for almost 1 1/2 hour before i could enter the vicinity to further wait for an hour before finally getting the token and waiting didn’t ended there!!!!! Pathetic service and bad management!