By Syed Waqas
Within E-commerce, the use of the Twitter platform has been a little tricky. Be it bringing in new followers, creating customer engagement or driving sales, Twitter segment brings its own challenges to the table.
Platforms like Facebook and Google are already empowering businesses to generate leads and drive sales. The primary target and challenge for local businesses has been to use this channel to engage followers.
Over the past few months, Yayvo has plunged into various Twitter activities to improve engagement with its customers.
Be it the banter with Careem and Food Panda over PSL or the #IsMay campaign, these activities have helped Yayvo achieve a number of milestones.
That said, it was time for the Yayvo team to tackle a new line of challenges at hand.
- Increase Twitter followers
- Improve Twitter engagement level
- Use Twitter to drive traffic on Yayvo
The challenge was to build a single activity that would help Yayvo achieve all the above objectives. An exercise that would engage customers, amplify the brand persona, introduce innovation within E-Com and most importantly, give our customers a say in what they pay.
How it All Started
Take ONE.
A few months ago, one of our followers on Twitter tweeted to us:
@Yayvo_TCS
How many rts it will take to win me a free ps4— Ù‹ (@bhuttozindaha) April 13, 2017
Take TWO.
Following this conversation, several followers DM-ed for an RT challenge.
Take THREE: The Next Game Gets a Name
WTP!
After several ideations and brainstorming sessions, Yayvo team launched #WhatThePrice. For the first time in Pakistan!
A classic integration with Twitter.
A tool that would reduce the price of a product depending on the number of retweets it received. Rs 20 for 1 RT.
Campaign Specifications
Stage 1: The Challenge Was Announced
Yayvo announced the campaign across social media platforms on the 1st of August. Videos were posted, queries were entertained and subscriptions were received. The RT campaign and the WTP product announcement was to go live at 11 am on 4th of August.
Stage 2: The Ball Was Placed in Consumer’s Court
A series of guessing games followed the announcement. Yayvo took another step to empower the customers. A poll was set up on Twitter on the 3rd of August. Customers made the final decision.
https://twitter.com/Yayvo_TCS/status/893343228933681156
Stage 3: Let The RT Begin!
https://twitter.com/Yayvo_TCS/status/893350827057958912
The campaign went live at 11 am on Friday, 4th August and ended at 5 pm. For every single RT made on the tweet, the price of the PS4 dropped down by Rs 20.
By 5 pm, 819 RTs were received. Overall, 936 RTs were received on the PS4 tweet.
Milestones Achieved
This is how Yayvo used Twitter to achieve its objectives:
200x Increase in Traffic from Twitter
As compared to the data from the first week of July, the traffic driven from Twitter increased by 200x in the first week of August. Moreover, the conversion rate for Twitter jumped to 1.4% on 4th August. Revenue by Twitter was 8x higher as compared to overall Facebook on the same day.
All in all, the platform helped Yayvo drive sales!
Twitter Followers Increased by 10%
Twitter engagement level: Increased by 283% in a single day
What’s Next?
Where most brands used Twitter as an engagement platform, Yayvo used it to drive traffic conversions as well. Several more campaigns like WTP are already in the pipeline.
Waqas is the Head of Marketing at Yayvo.com, an eCommerce venture by TCS, where he looks at both the performance and brand side of the company. He has previously worked as the Head of Online Marketing at Kaymu Asia. He carries over 8 years of experience in this sector.
i hope they put same focus on their after sale services as well i have very very bad experience in getting refund which took me almost two months
this is a fraud company they delivered me the wrong product twice. absolutely pathetic after sales service. the support staff is as helpless as customer. i would advise everyone to stay away from this company and save yourself from pain
Had a great experience with Yayvoooooo !!!
nICE oNE !
Fraud company selling fake vizio TV, asking for refund for this fake TV which was cancelled right away and they are still not processing refund rather then trying to deliver the product despite cancellation, never pay them via credit card.