Are you one of those who have to wait for several minutes before call center representative responds to your call? It often turns out to be very irritating particularly when help line calls are being charged and there are good chances that your call gets dropped (due to any reason) during this long wait. Okay the fact is that not all mobile phone users...
Wateen is in bad shape, we know that. But coming up from behind and leading by example under tough conditions is still something applause-able. Wateen has given its customers one more facility by giving them the option to get wateen card for re-charge at the door steps of their homes. And this facility is offered FREE OF CHARGE. You just need to call...
The word “Help” means “To assist”, “To aid”, and lot of other meanings are also available in dictionary for the word “Help”. But, none of these meanings involved money with the verb help; instead the idea of paid aid or paid assistance is called service by definition. Here comes the question, why and how Telco’s define Help line and...
This Cellular Company was launched in Pakistan couple of years back. So far it has become effective competitor in the context of subscriber base and the revenue share as well. Company is best known for its corporate social responsibility, human resource management techniques and some other characteristics, but today I want to point out some loopholes,...
We know that Mobilink and Telenor had increased helpline call’s rates (which are now Rs. 1.21 including tax per call), following them now Zong and Ufone have increased help line call rates too. Now all calls made on helpline will be charged Rs. 1.21 per call (including taxes) on all networks, except Warid. We are sure warid will follow the trend in...
Pakistan Telecommunication Authority has Cautioned Telenor Pakistan and Mobilink for increasing their helpline call charges without notifying their customers. Sources confirmed us that PTA has further advised both the companies to play prominent message on IVR to announce the increment of charges for helpline calls, as most of users are not informed...
In an effort to provide quick services (this is what Ufone claims), Ufone has started charging its postpaid customers too, for all calls made to helpline. Earlier on these helpline calls were charged for prepaid customers only, while postpaid customers were given due respect. However, in a latest development, postpaid customers will be charged Rs. 0.50...
Ufone has changed the way its subscribers connect to CSRs while calling their help lines. Previously they had to Call 333 Dial 1 for Urdu and 2 for English Subscribers could dial 0 to connect to CSR Now Ufone has changed this menu, and there are only three options available at main menu while there is no short code from main menu for connecting to...
Through Advertisements, PTCL has accounted that its Directory Assistance Number, which was previously 17, has been changed to 1217. Furthermore, if you doubt that your information associated with your phone is outdated or not correct, then call 0800-01217 and get your information updated, so that your friend n family get the correct information about...
