Pakistan Telecommunication Authority (PTA) received 14,024 complaints from telecom consumers against different telecom operators and cellular operators in June 2023, out of which, 13,844 (98.72 percent) were resolved.
Official data revealed that the complaints were received against various telecom operators, including cellular mobile operators (CMOs),
Pakistan Telecommunications Company Limited (PTCL), long-distance international (LDI) operators, wireless local loop (WLL) operators, and internet service providers (ISPs), during June.
Cellular mobile subscribers constitute a major part of the overall telecom subscriber base. Therefore, the maximum number of complaints belongs to this segment. The total number of complaints against CMOs by June stood at 13,359, out of which, 13,324 (99.74 percent) were addressed.
According to the PTA data, 5,925 complaints were received against Jazz, out of which, 5,923 (99.97 percent) were resolved.
Further, 2,496 complaints against Telenor were received, out of which, 2,495 (99.96 percent) were resolved. Likewise, 3510 complaints were received against Zong, out of which, 3500 (99.72 percent) were addressed.
A total of 1421 complaints were received against Ufone, out of which 1401 (98.59 percent) were resolved.
The PTA also received 133 complaints against basic telephony, out of which, 106 were addressed during June, for a resolution rate of 79.7 percent. Furthermore, 512 complaints were received against ISPs, of which, 400 (78.13 percent) were addressed.
Sir in abbottabadblocal area nawan shehr there is no fiber network when i need fiber ptcl says there is no fiber in this area named nawan shehr
The figure shared by the PTA is fabricated for resolved issues. PTA close the case without giving any justification and follow up. Ask any auditor and you will know 99.72 percentage is itself unrealistic.