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Man Takes Pak Suzuki to Court for Not Fixing Critical Fault Under Warranty

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A customer has taken legal action against Pak Suzuki Motor Company (PSMC) over the alleged unfulfillment of a warranty claim.

According to details, a customer who bought a Suzuki Alto VXL AGS from a dealership in Faisalabad discovered a critical fault in his car shortly after buying it. A legal document available with ProPakistani reads:

After approximately 4 months’ time, the vehicle has been found defective due to mechanical issues. My client has been confronting problem in gear shifting that also causes large amount of oil consumption and vibration to entire vehicle. As the problem persisted, my client rushed to nearby authorised Suzuki workshop in Jhang. The workshop personnel told my client that a gear needed to be replaced and for that seven hundred thousand rupees (Rs.700,000) would be charged. My client provided warranty card, however, the workshop personnel denied entertaining that warranty claim. Otherwise, page 2 of the warranty book clearly mentions for a claim of warranty if a vehicle has not been driven for more than sixty thousand kilometres (60,000 km) from the date of invoice. My client’s vehicle is only driven to thirteen thousand kilometre (13,000 km) till 19 December 2021.

The plaintiff claims to have taken his vehicle to multiple dealerships in Lahore, where he currently resides. He stated that one of the dealerships tried to mislead him by pointing out irrelevant issues to fleece money off of him.

He further stated that he paid for his car’s throttle service and other maintenance bills in hopes to get rid of the issue, but it persisted. A few days later, a car expert identified the issue with his gearbox, the customer claimed.

During another inspection, the dealership told the complainant that engineers will run multiple tests on his car and that the gearbox replacement is a last resort for the company.

After the test, the company corroborated the customer’s diagnosis of a gearbox fault through a field technical information report (FTIR) prepared by PSMC’s own field test driver.

Despite that, however, the dealership refused to entertain his warranty claim, the plaintiff said. He further alleged that the dealership CEO instead tried to force him to drop his legal action, telling him that his notice is inconsequential.

After the completion of his legal notice’s 30-day statutory period, the plaintiff filed a petition against PSMC and its dealership. He added that the court has issued a reconciliation deadline of June 18, 2022, while the company is still silent about the matter.

The plaintiff recently lodged a written complaint at PSMC’s customer care center about the issue. However, the company reached out to him and said that they cannot entertain his complaint as it is now a legal matter.

The story is still developing as both parties are awaiting a verdict from the consumer court.

  • I wish and support the client and his efforts fully and pray he may get his due 👍 right.paksuzuki stop selling junk to people
    improve ur QC standard , stop ” juggar ” technology value the hard earned money for God sake .I experienced poor workmanship at their I9 Islamabad industrial area center too . It was simple reverse camera they couldn’t set still .car audio system named automate is full of flaws auto reverse gear sound is like hammer which they say is normal. Argued argued but no sense of understanding.

  • Chor naley chatar. Corruption at every level in this poor country. Hope justice will be served to the client. Its seems very difficult now we see better future in this dear country

  • Being a mechanical engineer and technical analysis of AGS (Auto Gear Shift) transmission of Suzuki Alto and Wagon R is not reliable and it resemble to manual transmission technology too. Even after replacement of transmission or gear box it would not drive again more than 20,000 km. The only up to date technology in reliability, smoothness, fuel efficient and pleasure drive is CVT continues variable transmission and DCT dual clutch transmission at all. Thanks for reading.

  • Must take this issue nationwide, and request public to buycot suzuki. Teach them lesson.
    Use social media its best tool, and send this case to all mews papers

  • Good initiative like your spread. ALLAH gives you more power against these type of mafia.

  • اوربہث سارے کیسز کی طرح یہ کیس بھی تاریخ پہ تاریخ کی نذر ہوجائیگا۔ آخر میں شاید مدعی کے پوتے کو اس گاڑی کا ڈھانچہ مل جائے گا

  • پہلی بات تو یہ ہے کہ اس کمپنی کے نام میں پاک کا لفظ تو آنا ہی نہیں چاہیے، مافیا سوزوکی بہت مناسب ہے، کیونکہ یہ ایک مافیا ہے اور اس طرح کے کئی مافیاز اس ملک کو بڑی جانفشانی سے حکومت کی سرپرستی اور سربراہی میں دونوں ہاتھوں سے لوٹ رہے ہیں اور کچھ فرق نہیں پڑے گا یہ سلسلہ ایسے ہی چلتا رہے گا۔

  • It’s high time the client is compenstated, with a new New vehicle and secondly the valuable time wasted. The ill mannered company fined highly and made public.

  • Customer should focus on consumer court also in addition to session or high court…
    Suzuki providing Poor quality vehicles …

  • I’ve had multiple issues with many companies too. Latest being with GOBI paints. It’s weather shield has a warranty for 10 years but it’s agent gave me a roundabout story about this not being under warranty etc etc

  • Meray pas bhi yahi alto vxl hai 2020 model hai bilkul yahi issue fault hai Jahan jaen agay se yahi kehtay hain gear box me masla hai ..gari gear shifting me masla hai ..kaisay hi gear shift hota hai jhatkay lagta hai aur vibration bhi hai..

  • Solution is seize the Suzuki by court , otherwise price should 60% reduce 13lakh alto who has nothing good features except modern features is having air conditioner in it should be 500000 lakh this is the punishment of bad quality to Suzuki motor ,court should take action against due to bad. Quality as wel price ,

  • Bilkl suzuki walo ke hal yahen hain agr itfaq se ap ka accident hota hai our car ko repair krne ke liye ap suzuki showrom pe jate hain to pahile insurance walon se mil ke duplicate saman dal dete hain fr charge geniun ke karte hain our custmers ko etna tang krte hain zahir ke bat hai duplicate kam ek din ka hota hai sub ko pata haii meri cultus gadi haii uska hal bura kr diyaa hai sukkur suzuki walon ne

  • This is just one example of how unfortunate are the customers in Pakistan and how pathetic is the business culture here.
    Should such companies follow similar practices in North America/Europe, they will not only incur hefty fines for causing inconvenience to customer(s); but will also loose/booted out of the market.
    Is country may jis ki laathi uski bhains hay,….
    Customer jaye choolhay bhaar may….
    This is what encouraging people to take law in their own hands……
    And those at the helm of affairs probably have no interest in redressing problems a common man is facing……

  • ye choron ka mulk hay, beggers cant be choosers, thats the current ideology of pakistan

  • This is not the fault of company but the failure of our entire system. In this new era of trade and commerce consumers satisfaction always are prioritiz all over the world, but here who dam care.

  • Yes the court should decide and criminal action should be taken against suzuki motors as all suzuki cars they manufacturing r faulties Good luck

  • Court must take serious action against these companies who are charging lot of money and customers are helpless to pay them lot of money on substandard cars. They are substandard cars as compare to other countries including neighbouring countries like India. Because their law and judiciary is strong and supportive to consumers.

  • This is big mafia in Pakistan. If you compare Suzuki in India with Pakistani Suzuki you will find big difference in price and quality as well.
    Government should take serious action against Suzuki. There is no safety no airbags. From small accident you will lost you car half car maybe with human lost too.

  • جب تک اس قوم کے ذھن سے “مارکیٹ کی گاڑی” والا خناس نہیں نکلتا یہ سالے لوگوں کو چوتیا بناتے رھیں گے۔

  • Suzuki raiwind motor, totally incompetent and non cooperative in such matters. Court must impose heavy fine on PSMC and dealer.

  • I would request to avoid suzuki vehicles due to their substandard I experienced

  • We must fight these companies for providing such poor quality for such huge amount. All the best hope u win this case. 700,000k for gear as if Pak Suzuki sold a BMW lol. Goodluck bro.

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