I didn’t know before today that commercial banks in Pakistan can literally threat you, let alone the misbehaving part. Even… Read More
Poll: What is Your Average Wait Time for Helpline Calls?
We have seen PTA, in recent past, emphasizing much over the support of customers, in fact at one instance –… Read More
Ufone Increases Helpline Charges
After Telenor and Mobilink, it’s Ufone turn now, to increase the helpline charges. Following notice appeared in Dailies today, according… Read More
Ufone’s Priority Service Initiative shortlisted for Asia Communications Awards 2011
Ufone’s Priority Service Initiative has been shortlisted for the CSI-Customer Service Initiative at the Asia Communication Awards 2011, said a… Read More
Warid: Excellence in Cellular Customer Experience Management
Going an extra mile and aiming to do even more is Warid’s way of serving its customers. The company has… Read More
Not Happy with PTCL [L.T.E]
Did you receive some surprised calls from PTCL regarding DSL connections in December? If so then you are not the… Read More
Khurram Malik, Director CRD, Telenor Moves to DiGi
Khurram Malik, Director Customer Relation Department at Telenor Pakistan has moved on in his career to join DiGi of Malaysia… Read More
Try This Before Calling Wateen Customer Support
There are times when you call on customer support people and they tell you various tweaks to get around the… Read More
PTCL has its Own Sub-Standards
Disclaimer: I am myself affected by bad customer support of PTCL, so this post may go biased I am using… Read More
Youngsters are More Conscious Than Elders about Customer Support
Younger consumers, aged between 27 and 43, are approximately 60 percent more likely than older consumers, aged over 44, to… Read More
