Al-Haj Automotive — the producer and seller of Proton cars in Pakistan — has raised the ire of its customers due to lengthy delivery delays.
A customer who requested anonymity has sent a letter to the Additional Secretary of the Ministry of Industries and Production (MoIP), complaining about the company’s alleged Ponzi scheme.
The customer claimed that he booked a Proton X70 for Rs. 4.97 million on 10th January 2022. The tentative delivery date at the time was September 2022. He further stated:
In September, the vehicle was not delivered and there was no communication from the dealership made as to when the vehicle would be delivered. On 7th October 2022, I received a letter from the dealership. In this letter, it was stated that the vehicle will be delivered within 30 days but the price was increased to Rs. 7.17 million (an increase of Rs. 2.2 Million).
The customer added that, despite the delay in delivery and an unforeseen price hike, he paid the complete outstanding amount by December 2022.
“The company provided a ‘zero balance’ receipt showing no outstanding balance on my part. However, no delivery has been made since then,” the letter added.
The customer said that he received a letter from the company stating that there are difficulties in the procurement of vehicle assembly kits due to import restrictions. However, the company promised a tentative delivery in May 2023.
It has now been a year and 7 months since the car was booked and, even now, the company hasn’t offered any relief. The customer claimed that others have also been affected by the delivery delays.
The letter stated:
It has become clear that Al-Haj Automotive is committing fraud and putting peoples’ money at risk. Their business practices and not transparent, and it seems like this group is dealing as a Ponzi scheme.
The customer requested that the MoIP launch a formal inquiry and criminal proceedings against the company. He added that Federal Investigation Agency (FIA) must conduct a thorough inquiry against the company and hold its owners and dealers accountable for causing customers mental and financial stress.
The customer has also filed a lawsuit against Proton’s official dealership. He claimed that the dealership is not offering any affirmative response to any of the customers who booked new vehicles from that dealership.
The plaintiff also claimed that the refund cheques that the dealership issued to multiple customers have bounced. In his discussion with this scribe, he stated that numerous customers are currently going through severe mental anguish due to the automaker’s criminal negligence.
ProPakistani has reached out to Al-Haj Proton with this development and is currently awaiting an official comment.
My booking time was 12th August 2021 and it’s 24 months now. I had my full payment in December 2022 and yet to get any info. This is biggest fraud in Pakistan history
Al Haj group is owned by Taj Muhammad Afridi. He as strong links in Government. Good luck in touching this guy.
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I am also victim of AlHaj group full payment Rs. 71.2 million in October 22. Booking was in march2022. Still just laying and misguided that protonX70 is just going to deliver in next month. I am soo confused and serious in depression. Can’t want live in this depression. My all schedule things were blocked. Please help us. Please safe my life and family to keep out from depression
so sad to read all ur comments in here, guys, but locally, in Malaysia, there are no delays. The problem maybe lies on import issues
Import or lack of it isnt the issue, not anymore. The real issue is the group, sponsors, behind Proton Pakistan. They were never good enough to handle a business as big as this. Proton Malaysia for some odd reasons didnt do its due diligence in choosing a partner who was to run the affairs in Pakistan. They have a history of failed business ventures. They dont care about customer services. They are just heartless humans. If import was an issue, why did they ask us to pay? If we had our money with us, we could have gone for any other option. Isnt it simple? If you dont have the product at your store, you just return the money back. Having no import means that money hasnt been paid or transferred to Proton Malaysia. Why dont they just return. They are crooks, thieves, and they are knowingly and willingly spending our money somewhere else. They are making profits out of that, while we suffer
If proton Malaysia take some interest and coordinate with Alfraud group aka Alhaj group in Pakistan i am sure Proton will have an excellent future in Pakistan car industry.
You can’t imagine how they are running the Proton brand here
I am deeply disappointed with the current state of the system in Pakistan, as it has failed to protect its citizens from being looted. I personally experienced this when I booked a Proton X70 in January 2022 and made the full payment of Rs. 7.1mn in November 2022. The Al Haj Group assured me that I would receive my car within 30 days. However, it has been almost 9 months now, and I still have no information about when I will receive my car. The customer service department of the Al Haj Group is extremely unhelpful, often not answering calls and providing no information.
I can only hope and pray that the Al Haj Group takes responsibility for their actions and refunds our hard-earned money, as they have proven to be incapable of fulfilling their production promises.
I request to all my stakeholder of Pakistan to take crude action against criminals acts of AlHaj automotive against not delivering our vehicles of about 130 persons. Many persons were in severe depression and in suicidal thoughts.
Due to this highly non professional rather inhumane attitude of AlHaj group, hundreds of families are suffering. Its been 22 months since i booked my X 70. And its been 10 months since i made full payment to Alhaj. Im still waiting for my car. Due to stress and tension owing to this, we all have become ill. Some day, very soon, someone will lose his life. Allah Tallah ne inki rassi daraz ker di hai.
Same here Saddam
nov 2022 mai full payment kr dii hai abhi tk #alhaj waloo nai car deliver nhi kre hai orr phn tk bhi nhi utha rhe hai
Exactly the same situation. Lets act collectively
Lets do it
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This is exactly the same case as mine. Millions of rupees gone to waste, depression and anxiety. Authorities are silent
I was requested to deposit balance amount in November 2022 to recieve delivery in December 22. I deposited the full amount requested and since then I have recieved no intimation of delivery or return of funds.
Please advise what remedy should one go for and which regulator is responsible for these car companies.. specifically AlHaj .. manufacturers of Proton X 70.
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Please add me in the group Shshid Raza 300 8293918 thanks
Shahid Raza
It ALFRAUD GROUP
Been 8months final payment submitted and yet to hear when I will get the SUV.
Allah in ki al oulad ko tabah o barbad kery they are crooks
Kabi kabi dil kerta hai k banda ya tu khood mar jae ya in ko mar day.
Aur hamary edary sirf apnay paysay aur haqqoq k lea active hoty hain awam nai bhar main.
To Al Haaj Automotive
My relative booked the car (Proton X70) in November of 2021
Total Price of the Car was Rs 7,163,200
An initial payment of Rs. 90,000 was paid in November 2021
Initially delivery was promised in September 2022
No response was given from the company till November 2022
In November 2022 The company asked for full remaining payment with a promise to deliver within 30 days
The remaining amount of Rs : 6,263,200 was paid by customer
Today the date is August 10 2023
A car that was promised in September 2022, is no where to be seen
11 months have passed since the date of promise
Who is accountable for this?
A contract made by Al Haaj Automotive is not fulfilled. No response is being given.
This is lack of accountability, lack of responsibility and theft if no refund is given
I request all the people to raise awareness and opposition to this act of injustice
‘Opposition to bad behaviour is key to realistic change’
I demand a full refund to all the customers who are in this situation
Dr Nida Imran
Germany
Class action is your best bet. There is no functioning department to address your legitimate grievance.
Band together.
Good luck.
Can you believe, there isnt any provision un law here that would enable us to for a class action. Pakistan is a lawless land, suits better to crooks and thieves like AlHaj
Then it’s simple. Get together and share the cost of a GOOD Lawyer. You get what you pay for. If he can prove criminality for one complainant, then the other complainants can automatically approach the judge for compensation.
Remember there is always strength in numbers.
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This is real state of affairs of pakistan , where people are nothing more than a crap for rulers and govt . Al Haj must have earned billions in interest by depositing this huge money of its customers in bank and enjoying ,while people are suffering
Unfortunately I am waiting for my refund 9 lac as I decided not to pay more for company like Alhaj. My cheque has been bounced twice now waiting for August 20, 2023 and will present cheque again if bounced back will go for FIR against these croocks. We all should make collective efforts before company runs away. Our payments are stuck for more than 2 years.
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Booked Proton X70 in June 2022 (@5.95 million) with confirmed delivery in November 2022. I was asked in November 2022 to deposit remaining amount (plus additional amount as price of vehicle increased to 7.17 million) which I did in same month. But despite promises time and again, delivery is still pending at their end. We hope the Government will look into the matter as it is not an individual case but many people from all around Pakistan hard earned money is at stake. Al Haj group is big fraud.
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✨🌙✨🌹اللّهمَّےﷻصَلِّﷺ على مُحمــــــــدٍ ﷺوآلﷺِ مُحَمَّد🌹وعَجِّل ﷺفَرَجَهمے……🌹💫🌟🌙🌟🌹
Just one line
“Stay away from this fraud company”
Full payment made in November 2022.
Still waiting for delivery. First time they told us because of coronavirus in Malaysia and now the LC issue. No hope in sight. All of the suffering customers should form a joint strategy.
Hizullah khan
Islamabad
03005624252
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I made full payment last year in Nov. Where can I find the the what’s app number please
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Pakistan Suzuki Motors is in a similar situation, I too have endured a lot at their hands.
But the problem is that everyone has to fill their stomach, no one is going to ask these blackmailers.
Yeah as one said it seems Alfruad group…wo kia kehty hen Haji Sanauallah type!!!
Same case is mine…booked proton suv in February 2022, no remaining dues but yet waiting for delivery…even filed a case but as someone also mentioned in above in comment that they r Real paki Ashraafia Mafia so ALLAH he maalik hy …..
Got my booking done on May 2022, 1.05 million. Received a letter from AlHaj Proton in December to make full payment and get the car within 30 days. Made full payment 7.2 million in Feb 2023. Got no balance letter from AlHaj and promised delivery in April. When April passed made some calls found out it’s May/June delivery. June passed found out through calls it’s August delivery. Now found out it’s September. No communication formal communication from AlHaj all done over calls. They have hogged full payments from 100s of consumers with no relief or delivery plan. Needs some legal action.
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I was at showroom of proton at korangi and want to purchase X70 there was ready available X70 there and they said 12 lac own so I decide to go at kia there was price lock facility available and in 15 days is Rcv Sportage so always go for price lock you will also get this facility from Hyundai
We are a failed state. Our people has no security, justice and even basic facilities like electricity, water & gas. Its heartbreaking to see people lossing their hard earned money to these thug companies and can’t do anything about it.
Its a lawless land.
Al Haj name should be Al Fraud.
I worked to moip multiple times however, they are as useless as Alhaj.
Alhaj also has not responded to my multiple emails.
I agree they are running pyramid scheme and are not willing to return money to the effecties. Unfortunately, no one can do withhold them accountable and that’s a harsh reality.
Salam sit m ne bibApni Proton X70 march 2021 m Book kinthi 49 lac m lln ab tk delivery ni hwi
Phr price increased kr ke company ne kaha full payment dain after dull payment in nov 2022 they will deliver x70 after 45 dats but still mot received x70 Yet.Alhaj wln ne 120 customers se full payment ly rakhi hai lkn abi tk ksi ko gari deliver ni ki
Yeh Alhaj wly fraud group hain
This is absolutely unacceptable. Law Enforcement Authorities should step in and take this fraudsters to the cleaners!!!!!
Booked in july 21
After delays cancelled in march 22
Received payment in may 23.
Worst experience ever